6/15/2010 8:56 AM (PST)
A BBB rating is separate from review stars. As with all companies, there will always be disgruntled customers who file complaints but more importantly it is how a company responds and resolves those complaints.
Yes they have had 22 complaints in the past 36 months, however it appears all complaints have been addressed accordingly. Part of being a member of the BBB is to unhold proper business ethics. Nothing in report indicates a pattern of unscrupulous complaints or bait and switch practices. However you may contact the BBB in Florida to obtain the general allegations of the complaints, here's their contact link:
Always remember with this or any other company, it is up to the consumer to read and understand all terms and conditions of your transaction & cancellation rights prior to signing or paying. Anything your unsure of, request it be clarified in writing to avoid any misunderstandings as business progresses.