Chosen as the best answer
5/13/2010 8:29 AM (PST)
You may want to review the terms and conditions of the sale. This is usually located on their website or in the invoice when you receive the package.
When a package is "refused", it is essentially returned to the location of the deliverer, such as post office or shipping company where it will wait to be claimed since they do not know if it was misdelivered or an error was made, thus delays in the return and no tracking is available and some packages have been known to get lost nor will the company have a reference # or an expectation of it's return.
An RMA # allows the package to be tracked and be expected by the company as your return, allowing you to obtain the refund or cancellation you were initially requesting in a timely manner.
5/13/2010 2:35 PM (PST)
Kathleen, many companies, if you order something and then refuse delivery will charge you for the return shipping fee and at the least a restocking fee, usually 15% to 20%.
Of course even with an RMA a lot of these companies, especially online, are trying to make us, the customer, pay for return shipping (even if the item is broken/defective) and still pay the restocking fee. Which if something is defective I find outrageous.
But if you did get an RMA you should accept the package, put the RMA number on all 4 sides of the box and then return it to them - with a letter inside spelling out the original order date, invoice number, RMA number, why it's being returned, all that good stuff. I trust almost NONE of these companies anymore.