3/16/2010 12:42 PM (PST)
Their BBB Reliability Report, which you have already seen, indicates a low complaint record for this type of business.
Are you a Florida resident? Have you checked out the FL Attorney General's website for intel on loan mods? It's at www.myfloridalegal.com. I would if I were you. The FL AG will tell you this:
"What Should Consumers Do?
Homeowners should NEVER pay any up-front fees and should avoid any high-pressure sales tactics. Fees may only be collected AFTER services are completed.
Homeowners should first try talking to their lenders or a lawyer before contracting with any third-party company for rescue or modification services.
If a homeowner believes he or she has been taken advantage of by a disreputable company, he or she should call the Florida Attorney General’s fraud hotline at 1-866-9-NO-SCAM or file a complaint online at myfloridalegal.com. The complaint will be reviewed by the Attorney General’s Mortgage Fraud Task Force."
For more info on loan modification, check out the LABBB's Facebook page at:
Specifically, check out the "Notes" on various loan mod topics and info that can apply to homeowners anywhere.
Good luck, the loan mod journey is not an easy one.
4/22/2010 11:51 PM (PST)
I think they are a SCAM! They said they could help us with a mortgage modification and it's been 9 months and due to their lies I'm in foreclosure and my lenders don't have any record of them ever being contacted by AmeriHOPE Alliance as the 3rd party representing us. We met a really nice woman named Marvelyn B and talked with Scott P and Lissette G. Can't beleive any of them! They had me refer friends and family and they all lost money thanks to their non performance! My credit report has gone south and we might lose out home! Stay away from AmeriHOPE Alliance. I'm doing everything myself now and working directly with our lender.
5/2/2010 12:45 AM (PST)
AmeriHope Alliance seem to work for some people, but didn't do anything for us! Wonder what their true statistic are? 1 out of 100 seems to be in order. They collect applications and fees and post the testimony of a few. They remove negative testimony and appear to be all good. Unfortunately, I wouldn't recommend them at all. Our home is in FORECLOSURE because of their shady business practices and false promises.
10/8/2010 12:51 PM (PST)
I was in going crazy trying to negotiate with my bank, trying to stop foreclosure. The bank just did NOT want to help me. I heard about Amerihope from a friend, who said it was "the real deal". I was so tight on my money, that I did not want to risk losing money on something that might not help me. I've got to say that their fee was the best money I have ever spent. Their team was able to get the bank to reduce my payment and therefore I was able to keep my home. I remember the first night that I was able to get a FULL night sleep. My advice to all of you out there in my situation- don't waste your time going it alone. Call them, Amerihope can really help. Good Luck
10/12/2010 9:24 AM (PST)
Here are some helpful tips to assist you in separating legitimate, experienced professionals from the scam artists, and to help you make this important decision:
1.) BETTER BUSINESS BUREAU (BBB) RATING: Check the Company/Law Firm's BBB rating. The BBB rates all Companies, even if they are not members of the BBB. The rating will reflect how many unsatisfied complaints BBB has received for the subject company. A Company that does not have an "good" rating has received numerous unsatisfied complaints. A Company with an “good” rating reflects the highest level of satisfaction. Take the time to read the consumer reviews on the BBB's Trustlink website. The BBB has a secure web-site that verifies the authenticity of consumer reviews. Testimonials on private companies’ web-sites are not verifiable and are often fabricated marketing.
2.) HARD COPIES OF ACTUAL LOAN MODIFICATIONS: Make sure you are able to review actual copies of successful loan modifications that the Company received from mortgage lenders (on lender letterhead) showing the terms and results of the negotiations. This is proof of successful results. Do not accept loan modification examples that were self-prepared by the Company.
3.) STATE LAW BAR REVIEW: Ask for the attorney's name and enter his/her name on the State Law Bar’s web-site and review any complaints reflected on his/her record with the Bar.
Lenders naturally seek to protect their own interests in negotiations. You need an attorney with expertise in forensic loan auditing, loan modification and foreclosure proceedings who will devote full attention to your situation. If an attorney is involved with multiple areas of the law or more than one business activity, they will most likely not be an expert in the specialized field of loan modifications and foreclosures in today's bailout economy that is evolving and changing daily.
4.) PROMISING A CERTAIN OUTCOME: If any Company/Law Firm promises a specific low rate, principal reduction, or promises that a loan modification can be completed in a short amount of time (for example 30, or even 60 days), this is a big red flag! Homeowner beware!
5.) MUST HAVE 24/7 ON-LINE ACCESS: Do you have 24/7 online access to your case? Most legitimate companies will provide an open door to you with a username and password to grant you online access to track your case's progress. You should be able to read written progress of communications with your lender.
6.) FORENSIC MORTGAGE AUDITS: These audits should be offered and reviewed by an attorney. Amerihope Alliance Legal Services, LLC offers a comprehensive forensic mortgage audit completed by experienced auditors and reviewed by an attorney. The success rate of combining a forensic mortgage audit with a loan modification makes the audit process a valuable and necessary tool.
7.) CREDENTIALS OF PROFESSIONAL STAFF: The professional staff and their credentials should have a background with relevant ex
12/9/2010 6:46 AM (PST)
12/17/2011 7:59 AM (PST)
Save your time, your grief and your money, and try to do it yourself.
Dealing with Amerihope Staff is at times worse than dealing with your bank.
You are stuck with your bank... you have choices with Amerihope (or whatever name they go by).
Granted, there are unique circumstances (like mine) in which you can't do it yourself, and you hire a third party, but I wish I had not been duped with their sales pitch.
I have been dealing with them for more than two years with no results. I am worse off today than I was when I began. I could lose my home because of their actions (or lack of) and poor advice.
In the past two years, the company has 'transformed' its image from a loan modification expert, to now being a foreclosure expert... they are like reptiles, changing scales based on what the current market needs are.
Of course there are hundreds of raves and positive reviews from happy customers. I am so happy for them... however, simply pay attention at the tone of the notes, who wouldn't be happy to obtain a loan mod??? The company appears to proactively seek positive input from success files.
There are a few negative statements as well, which they proactively seek to discredit.
Bottom line is: do your homework.
Think of the front line staff as a sales crew, their objective is to get customers. They will most likely tell you exactly what you want to hear, which is fine, make sure all those promises are written down in their contract.
They will quote you a price based on your income, notice how much people have paid differs from post to post.
The forensic analysis? skip it. its garbage. The partners perform it and its intent is to fill their pockets.
You MUST keep copies of everything you submit to them, demand they send you copies of everything they send to the bank on your behalf, and follow up with them weekly. They have a high attrition and personnel rotation, your stuff will get lost.
They will do the calls, just as you can do, but they have nothing to lose.
They will not negotiate, leverage, or even give you advice.
You think you are hiring a company that will help you obtain a loan modification and advice you of your options, or take the time to educate you or communicate with you, but you are hiring are incompetent clerks, that hope you get tired of babysitting them and give up, or worse, foreclose.
If you do decide to hire them, and they don't work for you, DEMAND your money back, file a complaint with the BBB, Florida Bar, an then proactively go out and share your experience with others to save them from this fiasco.
This company has negative ratings with BBB, and per the Bar Association, lawyers in their staff have been suspended, and if you google the names of the employees mentioned in various posts, you will uncover some interesting patterns.
Hire them is you are seeking a challenge, or like to gamble.