This is the WORST company I have ever had to deal with. Customer service is horrible, and don't think you will get a full refund!!
I purchased a product on the 30 of Sept. Exactly 7 minutes later, I canceled the order and received the email confirmation of the canceled order. 2 days after that, the product was shipped out to me and I was charged. I had to wait a week for partial refund and had to argue with the company to get refund for shipping. And I still have to wait a week to a week and a half for that!!
From someone with experience, DO NOT DEAL WITH THIS COMPANY!!!!!!!!!
Posted on 10/19/2009
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This is the WORST company I have ever had to deal with. Customer service is horrible, and don't think you will get a full refund!!
I purchased a product on the 30 of Sept. Exactly 7 minutes later, I canceled the order and received the email confirmation of the canceled order. 2 days after that, the product was shipped out to me and I was charged. I had to wait a week for partial refund and had to argue with the company to get refund for shipping. And I still have to wait a week to a week and a half for that!!
From someone with experience, DO NOT DEAL WITH THIS COMPANY!!!!!!!!!
Posted on 10/19/2009
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Bought a D-link switch on 9/29/2009 from dell, 10/1/2009 it arrived, 10/2/2009 it stopped working. D-Link advertises 24/7 support on this product on the box and in the enclosed flyer. I work long nights graveyard so I also live those hours on my weekend so this is great. I called them up, the technician told me that I had to call another number for support on that product which was open only during the daytime, not 24/7 as advertised. Sent e-mail on 10/12/2009 will all pertinent information including receipts, E-mailed Dell on 10/13/2009, filed BBB complaint on 10/14/2009. I've wasted more hours than this product is worth and would suggest you avoid this company and it's products. Also own a D-Link DGL-4500 router which I replaced with a Linksys because it works so poorly with the latest firmare (disconnects/slowdowns). Read the forums and you'll see all the problems people are having with D-Link products.
**** UPDATE ****
It's now Octover 28th, 2009. D-Link responded on 10/20/2009 and a Mr. Ngo said that they would provide support to me. I have told them that I can be reached Mon-Wed after 6PM PST (they advertise 24/7 support on the box and in enclosed literature). I've written D-Link 3 times and received a response from Mr. Ngo stating "Sorry for the delay. A specialist will be in contact shortly". D-Link clearly has a problem providing 24/7 support as printed on there products and literature. I will keep this post updated.
Posted on 10/14/2009
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D Link technical support is so bad – I can’t even find words to describe it.
First, if you have to contact them – take a vacation. You’ll spend hours on hold. Not at once – the will disconnect you unanswered call in 15 or 20 minutes, so you need to dial again and listen to the same “menu options” that “have recently changed”.
Of course, it’s because they “experience unusually high volume of calls”. If it goes on for months – it can’t be “unusual”, right?
My D Link router stopped working after 6 or 7 months, and it took me four months to actually have them replace it. According to their rules, I had to pay for shipment of my old unit to them.
That’s not the end of the story.
The replacement unit was bad on arrival. It took me a month to get to a technical support person, only to hear that “my” firmware (the unit I just got from them!) is not the latest version, and I need to update it and call back. More fun! Please note that their “24 hours” tech support only works during your business hours, so in order for them to make sure that the non-working router doesn’t work, you need to interrupt your network, plug that dead unit in and tell them what lights are blinking (or not). They don’t care that I tested it on weekend – they got a script!
I finally got hold of them and got an authorization for replacement. And the shipping, again, is at my expense. Or I could call the RMA specialist and get it waved. Just spoke with a lovely girl – no, she can’t wave the fee (it’s more than 15 days since I received that defective unit; never mind that you need two months to get hold of them); and no, I can’t speak with her supervisor; and no, she won’t give me a contact number for my complain. She didn’t give me her name or employee number either. She did mention BBB, so here I am.
The bottom line is: when you shop for a product, you have to consider not only its performance characteristics, but a quality of tech support should you need it. And you won’t get a support from D Link, so shop around. There are other routers, you know.
Posted on 12/15/2008
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