DO NOT do business with DirecTV! They are a bunch of crooks! I was told that I can get the choice package for $29.99+ $5 each for the 2 extra receivers..so total $39.99 for 1 year. When I received the bill it said on the right side that I agrred to purchase programming and service for 24 months and if I do not, DirecTV may charge $480. I was never told in order to receive the $39.99 price that I have to agree to a 24month contract. When I called, they said they cannot reduce the term of the contract b'cause i agreed to it. If I was told I have to agree to a 24 month contract I would have never signed up with them. I dont know how these people are in business. If they did it to me, there are 1000s more out there that they did the same to! I would like to stop DirecTV from victimizing others!
Posted on 2/8/2010
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Terrible Company! First, they took 45 days to install the satellite system. Additionally I was told my area received local channels. After spending hours on the phone with customer support, I was informed it would be a few months till Direct TV would be able to set up local channels. A year later, Direct TV still has yet to install the channels and I only receive 30 of the 50 channels as outlined on the subscription. I decided to cancel my contract with Direct TV and was charged $60 fee for early cancellation.
Posted on 2/2/2010
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Amazing how a company can go on for so long with their game of fraud and theft. My story like many others, is just way too long. Upon ordering service they conveniently added DVR service without a request. By the time I noticed I had been charged for a service I had not received, they could just care less. They would only refund me $60 over a period of a year after they had overcharged me close to $200. After months of debating the whole thing, I finally spoke to someone that credited my account the full amount. Little did I know they would continue charging me for a monthly service at an address I no longer lived at. To add insult to injury they deducted $130 from my checking account without any authorization.This company needs to be shut down. Where is justice in all of this??? Count me in for any class action law suit. ejevita@yahoo.com
Posted on 1/27/2010
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My experience with DirectTV has been horrible. Ever since the day I signed up, May 2009, it has been one wrong thing after another. When we signed up for DirectTV we were supposedly going to get a promotional price. We signed up with a sales rep in person and he walked me over to a computer where I turned in my rebate. He then told me that it would take 60-90 days for the promotional price to kick in. The sales lady over the phone also made sure that I understood that the first few months would be full price. After the 90 days I never saw my promotional price and DirectTV told me they had never gotten my rebate and that there was absolutely nothing they could do for me. They also installed our satellite wrong and then charged us $50 to move it. The customer service reps are not very helpful and I can't seem to ever get a hold of anyone that is polite. Please don't sign up with DirectTV unless you are willing to spend a lot of money for very shotty service.
Posted on 1/26/2010
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I recently moved to a rental property where the landlord does not allow a satellite dish to be installed on the roof-top.The installers came out to the address and stated that that was the only place it could be installed, so we had to cancel the account due to the landlords rules.
I talked with customer service, who in short told me that I would be charged a cancellation fee of up to $300.I told them that because the landlord will not allow the installation on the roof, and that this is out of my hands. The customer representative told me that they would still charge me a cancellation fee. I argued with the representative to no end, and nothing was solved.
I found that after I shipped their satellite boxes back, they deducted $283.00from my bank account without my permission. This company does not believe in treating a customer with respect, but only believes in taking your money. It is my option that you should not do business with a company like this. Don't get caught in their trap. As far as my rating goes, if there were a -20 stars I would rate them that way.
Posted on 1/24/2010
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Sept. 2009 we moved to a new home and had DTV install at our new locale. Installer asked where I wanted cables run into the home and I showed him. He then promptly proceeded to do it his way and put a hole in my daughters closet, not even on the side of house I told him to run the wire on, in a room that was just remodeled for her to move into. Scratched up and gouged areas of our hallway with the ladder, freshly painted also. Didn't tie down cable securely to outside of house so it flaps in breeze against house. Notified company, man came out said he would have cable tied down and corrected and was sorry about damage. Told us to get estimates and they would take care of it.
They Suck!
Posted on 1/23/2010
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Directv has been a living nightmare for us. We signed up through qwest & because of this issue with directc I have a bitter taste for Qwest. First off we had it installed in Jan 09. The tech. brought the wrong reveiver. He said I will finish the install then just give Direct a call and someone will come out and swap receivers. I thought simple enough. Oh no this is where the hell began. Because I signed off on the work order that meant I was satisfied with the job. I had to move heaven and earth to speak with a manager who said she would have them bring the dvr receiver at no charge. She said a tech would call within 72 hrs to set up an appointment. They never called. I called direct back and they gave me the # for the install company. I called and told the gal I was waiting for someone to call & set up an app. She said "it's not our job to call you it's your job to call us. Then she tells me it would be a few months before I could get an app. I thought no way, it should have been done right the first time. I called direct back and they told me before they give me an estimated date I would have to agree to a new longer contract. Well to make a year long battle a short story. I spent months of ongoing arguing w/ direct and have just given up. Every time you call you speak to someone different and get a different story, prices etc. Qwest told me my contract would have been 12 mo's, direct informed it's actually 18 mo's. Twice now I have been "doubled" billed for direct on my qwest bill. I am told this is because qwest bills a month ahead and direct doesn't so I have to be doubled billed to get me on the same billing cycle or some bs like that. I don't get it. I'm hoping for a tax refund in February so I can just terminate early. I too will contact every authority I can think of including my local congressman
Posted on 1/21/2010
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HOW ARE THEY STILL IN BUSINESS? I too have had major issues with DirecTV. First and foremost, their customer service is horrible. They are rude, deceptive, and ask to speak to a manager or supervisor? FORGET IT! I too have filed a complaint regarding their deceptive practice with regards to their service contract. I was a customer starting in 2005. In early 2009 I requested to be changed to high definition. At no time during the conversation was I ever told that a new 2-year contract was required. Not during the call, nothing on the service order I signed when the install took place. To add insult, I started experiencing reception issues in June of 2009. It took a couple weeks for an installer to show, and then he couldn't do anything as when the new dish was put up for high def in February, it was placed in a spot where once the trees grew in along the line of site I lost reception. I had to call back to set up a new appointment, was told someone from the "local office" would call back within twenty minutes. Well, no call ever received, so the next day I called and just asked to cancel my service. It was now that I was told of the "early termination fee" due to breaking the "new" two-year contract. Then I tried to speak to a supervisor or manager, but guess what? There are never any available to speak to you, and ask for a callback? Well, that never happened either. Funny, when I signed up for Comcast, I received a contract in the mail to be signed and returned, stating all the details - the two-year contract. Enough is enough with DirecTV. I am bringing this to the attention of everybody: BBB, Attorney General, State representatives and Senators, Governor's office, and whomever else I can think of!
Posted on 1/15/2010
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I signed up for service with DIRECTV on 12/30/09 and was promised both the AAA discount and a referral credit by the rep who took my order. When the technician came to install the system, he didn't have the proper equipment with him to complete the installation properly and tried to charge me another $100.00 to drop 2 additional cable lines even though my house is less than 2 years old and completely pre-wired. He explained that the newer equipment, which he didn't have, could work on the single line. I re-scheduled my install and requested that the s&h fee be refunded to me since the tech didn't have the right equipment. The rep had to cancel my original order and re-build the new order in order to refund the charge. I was offered free HD for 1 year for my trouble with the install. I e-mailed c/s to verify that the promotions under which I originally signed up for on 12/30/09 would still apply to my new order which was created on 1/2/10 since the original promos ended on 12/31/09. I traded e-mails with 4 different c/s reps with no success and also called the retentions department to verify that I would still get the AAA discount and referral credit which I was promised. I was told that those 2 promos could not be combined, and they couldn't discount my account any further. I canceled service on 1/8/10 after they couldn't give me what I was originally promised. Had the tech had the right equipment and done the install, I would be locked into a 2 year contract.
Posted on 1/14/2010
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I thought a positive review was needed for DIRECTV. Those of us who read and understand customer agreements have no issues. I am fully aware that new equipment equals a contract extension. I am fine with that. I have had DIRECTV since 1999 and they have been great. I get through to a CSR (who is in this country) within 2 minutes of calling, and they almost always address any problem I have. The picture quality is fantastic and the pricing is on par or cheaper than what I would have to pay a competitor.
Bottom line is that most of the complaints are centered around not fully understanding the commitments and how and when they are extended.
Posted on 1/13/2010
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After completion of a 2 year service commitment I switched to Verizon FIOS and canceled my service with DirecTV. DirecTV continues to call and harass me with claims of an early termination fee for adding 1 receiver to the 7 I already had in March of 2009. They claim I renewed my 24 month commitment when I activated this new receiver in March of 2009 which I paid $100 for at BestBuy. I refuse to pay them the $320 (16 months times $20). This company is used to getting away with what amounts to consumer fraud and they need to be sued by someone willing to start a class action lawsuit. If you are an attorney and would like to consider this as the launching point for a class action lawsuit feel free to contact me at dtvfraud@ciliberti.us
Posted on 1/5/2010
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THEY ARE LIARS AND CROOKS
On Dec 22 09 I told them they were taking the money from the wrong account, 499.47 dollars. They said I had to fax proof so I did, they could have stopped the transaction then because it had not even posted to my account but no they took it anyways. So I called after I faxed they said they would refund my money no later than 24 to 48 hours plus bouncing fees (NOT). I called again on Dec 24 09 due to holiday they were delayed (SORRY).Called Dec 26th 09, and was told 7 day then after I informed them they had said 48 she checked their notes and said they had to stick by their agreement or if my mom agreed to become a customer again it would be even faster that they would give back my money. My mom problem with them is between them I want the money they took from my bank account without my permission. Called Dec 28 09 it is 7 days and they would expedite the issue and they do not know why anyone would have said it would be faster, they are sorry, that no later than January 5th I would have my money plus bouncing fees. On Jan 5,2010 I called because my money still was not returned, they told me that I now had to wait 15 day more days because it had not been expedited like I was told. They assured me that my account would not have any action taken against it until this matter was cleared up, because unfortunately I owe them 76.oo which they want right now for my direct TV account, which I can’t pay because they took all of my money for my mom’s bill. The problem is that my checking account is locked down because of them, and my checks are direct deposited. I have 4 children and am unable to take care of them, or pay my bills. I never gave these crooks permission to take any more than 23 dollars activation fee for my mom, I explained that I had my own account with direct TV and wanted to make sure that my card would not be attached to her account they assured me it was a onetime deal. They are liars and thief’s, and no one seems to be doing anything about it.
Posted on 1/5/2010
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I read a lot about accounts being charged without authorization or the wrong amount being deducted with DirecTV customers. Opt out of auto payment,cancel the banking account or charge card and reopen with a new account numbers- problem solved.
Mail them a money order in the future for payment - this way they have no record of any account number.
If you want to make a one time payment only using a charge card and they access that account for any reason without permission...you then have a case of fraud and theft.
Posted on 1/4/2010
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On 11/9/09 I contacted DirecTV to startup new service in my new first apartment. I spoke to an Elizabeth (I.D. # 4034205) I had ordered TV. and internet service. I was told by Elizabeth I would only be paying 60 dollars a month for my TV. and internet service combined. I was informed I had a rebate that I would issue that would lock in my price for the full term (2 years) of my contract. I had completed that rebate. I am 100% positive the exact words she had told me because I had asked her over and over and over again if that were the price because I have a budget and I am low income. On 11/11/09 Steve T. (Tec # DNMA029113) was scheduled to my address for installation between the hours of 8 AM and 12 PM noon time. Steve did not arrive at my address until 2 pm. My wife and I had to call in late to work and cancel at 12:30 dentist appointment. Steve had listed he was on site at 10:12 am. I had found this out by calling DirecTV to see where he was because of my busy schedule. Steve had missed his appointment time. I had then called DirecTV and complained about the installation appointment and how we had to call into work. That alone was very upsetting. I spoke to a woman named Atyia (I.D. # 9125. Atyia was supposed to issue me a $50.00 dollars credit for the Tec being late and missing the appointment. I had asked Atyia to note my account several times to be assured I would get my credit. This credit was never posted to my account. Steve the technician assigned to my installation rushed into my home and activated the receiver at 2:23 pm! And after the box was activated Steve spent about an hour or more outside adjusting the satellite receiver. All this time I was late for work and had to explain to my boss at the new job I had started why I was so late. I had called in on 11/25/09 regarding the first bill from DirecTV. My monthly bill was inaccurate and was paying $54.99 plus taxes and other fees, and additional $20.00 dollars to Verizon for internet service which I have also cancelled. These totals where way over the price I was quoted. I had called because I was never issued the $50.00 dollar credit from Miss Atyia that was supposed to be issued from the horrible installation date as well. I was connected with Menardo 1st (I.D. #100137667). Menardo transferred me to Lillian 2nd (I.D. # 100192455). Lillian told me that there was nothing she could do about the $50.00 dollar credit that was supposed to be issued and that because STEVE incorrectly listed he was on site at 10:12!!!! It prevented her further from assisting me. Lillian was very rude and did not want to transfer me to her supervisor. I was on the same phone call that day for over 2 hours. I was left on hold for a long period of time and then was connected with a supervisor by the name of Elizabeth at 2:01 pm (I.D. # 100143361). Elizabeth listened to my concerns and at that point I had wished to cancel my service because of all the poor experiences I had been through. Elizabeth told me that I had to cancel right away to avoid the cancellation fee. I said are you sure I won’t be charged the cancellation fee? At that point she reassured me in order to avoid the fee I had to cancel right away which was fine with me. Elizabeth had transferred me to Fernando (I.D. # 100413214) Fernando was on the line and was calling out to Elizabeth but Elizabeth had hung up her line and stranded me with Fernando who didn’t know what was going on and I had to re explain everything and when I told Fernando that I was cancelling without the cancellation fee Fernando told me that the supervisor gave me false information. I had asked the supervisor to stay on the line to avoid this situation as similar cases had happened before with prior calls to DIRECTV. False information was given very often when dealing with the customer service representatives. I had cancelled officially at 2:26 pm that day and waited for the cancellation fee to come. As expected the bill arrived at my address. I had called once more to DirecTV to speak to another supervisor about the bill which I was told I wouldn’t receive for promptly cancelling that day. I was connected with Brian (I.D. # 2062) on 12/21/09. Brian had answered some questions I had. He told me the information I should have gotten when I signed up. The rebate was not for 2 years it was for “3” months. At $54.99 which I was under false pretense that I would be paying that for 2 years including my internet which after taxes would have rounded me up to about $60.00 dollars. Brian gave me all the I.D. numbers and names of people I spoke with during my short term of service. Brian was helpful and very nice. He gave me the address to dispute the bill and was honest with his words. DirecTV should have more people like him working for the company. Although he couldn’t help with the fee he had done more for me than anyone I had encountered as a customer. DirecTV lists on their bill they are “committed to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service.” I feel as if the promise had been broken many times. I was under false pretense with the pricing I was quoted, the installation was a nightmare, credits and billing were like pulling teeth and over customer service was the poorest I have ever dealt with. I wished to have the cancellation fee waived due to these reasons and the exhausting trouble and headaches I had gone through at such an early stage of the service. I AM STILL FIGHTING THE CHARGE TO MY ACCOUNT AND I HAVE BEEN THREATENED WITH COLLECTIONS AND MY CREDIT SCORE WILL BE AFFECTED AS WELL!!!
Posted on 1/4/2010
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DIRECTV is a joke of a company. I have had nothing but problems with reception. I have had to have service out to our home 6 times in less then a year, each time it is 4-6 days before some can get here. I am told they don't have many service people in my area, I live in a city with a million people, how hard can it be to get more service people. Each time a service person has come to my house, the current service complains about what the previous service person has done, each one seems to have there own ideas of what is right and what is wrong, NONE of them seem to very well trained, at least not on the same page. I am one year into our 2 year contract and of course they won't let me out and customer service seems to only be able to read off their scripts. This freak'n company has OVER 36,000 complaints in the last 36 months, the Attorney General has MULTIPLE law suits against this company. HOW is the piece of do do company still in business. They DO NOT stand behind there product, they do not have enough support, I was on the phone last night for over an hour, unplugging and plugging, turn it off, turn it on, nothing worked, we will get someone out there in 5 days sir, are you flipping kidding me. DIRECTV is a horrible inept company that should be shut down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted on 1/2/2010
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DirecTV are a bunch of liars and crooks. On Christmas Eve, 12/24/2009 they took $920.00 out of my account without my authorization. I tried to dispute this with my bank, to no avail. I asked a supervisor(supposedly) to send me a copy of the contract I signed and she refused. She kept telling me that its on the back of the bill. With 6 kids and me the only one working, that was my Bills money and christmas money. If there IS a class action suit, let me know.
Posted on 12/30/2009
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I have had Direct Tv for several years without any problem.In may I was going to switch to Dish Network due to a special discount sign up program.I called Direct first and was first told they did not have any special deals for exieting customers they were interested in new customers.I called again severl weeks later and was told they do have a special discount for existing customers.It was about the same savings so I stayed with Direct.Well after about ten calls to an extremely inept customer service I had to file a complanit with the BBB.Low and behold I got a call from Direct and was infromed that the next bill will show the discount.I am waiting to see that though.It is amazing that a company that claims they are number one in customer satisfaction is sooooo bad.They must be comparing themselves to the IRS in customer satisfaction.The clout that the BBB has with companies is unmeasurable.The only positive thing I can say is everyone I talked to in customer service was pleasent but inept.Thank you BBB
Russ MacDonald
Posted on 12/23/2009
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In August 2009, DirecTV installed a new box at my home, in an attempt to resolve an aspect ratio problem I was having with a new TV. The problem was not solved, but I decided to keep the box since I had paid for its installation. Subsequently I learned that DirecTV had started a new agreement with me, as of August 4, 2009 for an additional 2 years. They never told me that this had been started, and I did not agree to it. At the time of the box installation, I was explicit in stating that I did not wish any additional services or charges to be placed on the account, other than a small one-time charge for the new box installation.
In December 2009, when I decided to move to Comcast, they suddenly informed me that they would charge me $380 for "early cancellation", which was the first I had heard of any such agreement. I challenged this, but dealing with them was like dealing with a stone wall. They simply repeated a mantra of "The agreement is valid", without providing any evidence, which would be difficult, since I had never agreed to it.
They subsequently charged my credit card without my authorization -- in fact, I specifically told them in an email message that I did NOT authorize them to charge any credit card. I have disputed this charge with my credit card company.
I find these business practices very sleazy and predatory.
I have submitted a complaint against DirecTV through the Better Business Bureau, and plan to submit a complaint against them with my state's Consumer Protection Office. Someone needs to rein this company in and change its actions to something more responsible.
Posted on 12/23/2009
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Signed up for service at my old apartment, during the moving process found out my new complex does not allow any dish services to be installed on their property. Called DirecTV and informed them of the situation, only to be rudely interrupted by rep indication I will need to continue paying for DirecTV despite the fact I can no longer use them.
The alternative? Pay $300 cancellation fee.
Avoid DirecTV like the plague, read the full contract before you sign, they will bait and switch, take your money and leave the customer lying in a ditch. Failure as a company to provide any level of customer support. F rating in my book, and it appears others feel the same about this company.
Posted on 12/19/2009
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DIRECT TV IS HORRIBLE!!!!! They took $801 out of my checking account November 2, 2009 and just refunded $476.02 into my checking account today! They hire people to lie to you! I called November 3, 2009 when I noticed my rent check will not be covered because Direct TV took out the huge amount of money from my checking account.
The customer service rep said I will be refunded the money back into my account if I agree to sign "a new 18 month contract". It will take 30 days to get the refund back into my account! I received a bill in the mail November 16 2009 to show I have a $576 "credit" on my DIRECT TV account. I called right away and the rep said, the person I spoke with didn't perform the refund request correctly so I will need to wait another 15 days before I will get the money back into my checking account.
I called December 4th and the customer service rep said the last person didn't request the refund correctly. It will be ANOTHER 30 days from 12/04/09 before I will see the refund placed into my account. I finally spoke with a rep on 12/8/09 and she said I will have a check mailed to me on 12/16/09. I called 12/16/09 and the rep said it has been deposited to my account.
Finally today - 12/18/09 (more than 6 weeks past) and I get a "portion" of the money they took out of my account! This doesn't cover the returned check fees and the stress I endured trying to keep a roof over my family's head while the CEO AT DIRECT TV sits fat in the money they RIP out of your account!
After seeing all these people experiencing the same treatment, I wonder why there hasn't been a law passed for the way DIRECT TV handles it's collection and refund process.
TO HELP PREVENT THEM FROM TAKING MONEY FROM MY ACCOUNT AGAIN, I HAVE REPORTED MY CARD STOLEN AND WILL NOT GIVE DIRECT TV MY NEW CARD INFO.
Posted on 12/18/2009
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