I sent my laptop for repair which was covered under my warranty and I never received it back. The customer service is rude and impolite. They refuse to let me talk to a supervisor. I use my laptop for work from home and I lost my wages. I make just enough to get by. I will never have anything to do with them in the future.
Posted on 2/7/2010
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THIS IS THE WORST COMPANY I HAVE EVER HAD TO WORK WITH. THEY WRECKED MY COMPUTER WHEN THEY WE REMOTELY TRYING TO INSTALL A HP PRINTER. NOW THEY WILL NOT DO ANYTHING AND I HAVE TO BUY A NEW COMPUTER. STAY AWAY FROM THIS COMPANY
Posted on 2/1/2010
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I've done some research on my laptop and I know I bought my laptop AFTER Hewlett Packard admitted there was a problem with the NVIDIA chip. Why did HP knowingly sell me a laptop that was defective? Instead of issuing a recall for the faulty notebooks HP released a "BIOS update". How can a BIOS update fix defective manufacturing? It can't. The update is just designed to get you beyond your warranty before the death, thus saving HP money. Good accounting decision, bad business decision. Shame on me for not doing the research before I bought it but I didn't think it was necessary because I respected Hewlett Packard at the time.Hewlett Packard was once a well respected and honest company but now is a cold-hearted, bottom-line business that lacks empathy for their customers. I am really disappointed in HP and I'm not sure I will ever purchase another HP product. IF Hewlett Packard cared about their reputation they would do right by their customers and replace the defective product.
Posted on 1/29/2010
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I experience blue screens and lockups every time I try to copy from one USB external drive to another. This includes any combination of ports used front and/or back. The firewire speed is minimal at about 6 MB/sec. HD to USB is way above that. Many forums have suggested that I update my motherboard drivers. This is where it gets interesting.
NVidia's driver download site identified my chipset as GeForce 8100 but the computer should have 9100. I believe that the 9100 driver is different from the 8100 so I didn't want to force install an incorrect driver set. I used CPUID, SiSoftware SANDRA, MSINFO32 and ASTRA32 (last 2 suggested by HP) and they all confirmed 8100. After 3 hours of online chat and pages of email tag, I was finally told that my problem would be escalated up the support chain to explain the diagnostic results. I was told no less than 25 times that HP sent out a 9100 chipset and the software was all wrong.
The SiSoftware SANDRA results reported a motherboard temperature of 128 degress C. Since the BIOS doesn't include hardware monitoring to confirm the temperature, I opened the case to check on it. Maybe an overheated chip was my problem? I got some heatsink compound to ensure good heat dissipation to the heatsink. Guess what I found under the heatsink? Yep - the can't happen 8100 chip! I called HP support to report it and spent an hour with them in denial. They said, again, that it would be escalated and I would be contacted within 3 business days.
I was contacted and here's the current response. Mail in the computer to HP and they would bench and replace the chipset. At least 6 business days, yay! I guess they don't feel very guilty about trying to sneak this by me. A total unit sent out with a prepaid return would be the logical way to appease me to avoid these postings. Just the chipset may not even solve the original port transfer problem. They are big enough to get by with this at the consumer's expense.
Update: Sent in the PC and it was returned unrepaired and damaged. Awaiting another decision from HP about a solution that best suits them.
Posted on 1/26/2010
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I purchased the HP OfficeJet 8500 printer from a local Office supply store on 12/6/09. Shortly after installing the printer it would freeze and would also say "out of paper" when trying to print. On 12/16/09 the device had malfunctioned several times. I contacted HP tech support who told me to unplug it from the power strip and connect directly to wall outlet and that should fix it, but if not they would send me a replacement unit. On 12/24/09 I received a call from a HP Corporate Case Manager and I advised him the unit was still malfunctioning. He wanted to send me a refurbished unit to replace the brand new $300.00 one I just purchased. I refused to accept that and convinced him to send me a new unit and he agreed to do so. I received the new unit and within a few days it too had began to perform the same as the original one. I again contacted the case manager who then transferred me to tech support where I was disconnected three times before actually speaking to someone. Tech support was not able to resolve the issue and told me the unit would have to be sent back but they were going to send me a replacement to replace the first replacement. On 1/22/10 the refurbished printer arrived and upon opening the box I discovered parts were missing. I immediately contacted the case manager at HP where I was then told "yeah they just send you a skeleton but you can take those pieces off the other unit and install them on the one I just received. I told HP that was unacceptable and I was refusing to accept this and I was going to send the refurbished unit back. The case manager said he would let me know when they received it back and would send me yet another one.
Posted on 1/22/2010
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I purchased a HP Pavilion Notebook about a year ago. On 12/23/09 my daughter was using the laptop and closed it and sat it down on the table. When she left to go home I picked up the laptop and opened it. When it powered back up I didn't have a normal screen. It had a white back ground with multi-colored lines through it. I contacted HP Support via live chat on 12/24/09 and reported my problem. I spoke to Andrew Vas and he did some trouble shooting and said that I would have to send my computer in for repairs and the computer was still under warranty.
The following is the actual response I received through the live chat.
"Andrew Vas (2:15:46 AM): Devonna, I am glad to inform you that your notebook is covered under warranty status!!"
Once the laptop was received in Houston, TX, the repairs became an physical damage issue and was no longer under warranty. I spoke to 6 different "Agents" and only two of them actually spoke English as a first language. Out of the 6 agents there was only 2 who didn't call me a liar. They basically told me that I damaged the unit and they would not fix the laptop until I paid $400.00+. This is after they told me the service WOULD be under warranty and would be fixed at no cost to me.
Once again another quote from the online chat.
"Andrew Vas (2:16:33 AM): In this case we will pickup your notebook for free service!"
"Andrew Vas (2:31:00 AM): Description of service:
A service order has been initiated to return your product to a HP repair facility where it will be repaired and returned to the address you provided.
The cost of this service to you will be: $0.00"
I currently own a HP Pavilion Desktop and the HP Pavilion Notebook. These will be the last two HP products that I will ever own. I know I'm just another number to them and they could care less what I think. However, the more I can get the word out about their poor customer service and not honoring their warranties and I change the mind of just one person about purchasing a HP computer I will be happy.
After reading several of the other reviews it appears the same issue is happening over and over again. HP is not honoring their warranties and they tell you to send it in and it will be repaired at no cost to you. Then once they have your item the story changes and you have to pay a lot of money to get your item back.
My question is how long is this going to be allowed to continue before someone does something about it?
Posted on 1/7/2010
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I purchased two HP e9150t computer systems in July 2009. Neither worked right out of the box. I have tried for 6 months to get these defective systems replaced and HP has declined. Do yourself a favor, and purchase another brand, since Hewlett-Packard Company sells defective products and does not provide satisfactory warranty for their products.
I received a response from Hewlett-Packard Company with respect to my complaint, and all they offered was for me to send the systems back for repairs. I declined this offer since many customers have done this and still have the issues as many as four different returns and repairs.
Posted on 12/28/2009
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I purchased a laptop from them about a year and a half ago. For the first six months there were no real problems and really enjoyed it. After six months I started having problems with the hard drive and had to reformat it every 2 weeks and of course customer service was no help. Eventually the hard drive stopped giving me problems and I started getting problems with my screen and network card because HP uses a defective chip set. I found out that all of these problems are common and HP refuses to help. If you buy an HP make sure you get the extended warranty because you will need it.
Posted on 12/23/2009
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Wow, I am not really sure where to start. I recently purchased a laptop from HP's web site and the experience so far has been the worst I have every had. I was sold a new laptop with a defective hard drive and defective wireless card. The laptop is currently in an HP service center (second time) and HP can not tell when I am going to get it back. The customer support I receive on the phone and by email can barely speak English and do not really seem to care about fixing the problem. Some of the email I have received is so poorly written, they are difficult to understand. I paid good money for a laptop that I do not have, from a company to really does not care. There is not place on HPs website or by phone where I can talk to anyone who is interested.
Posted on 12/21/2009
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After saving for a year I purchased the HP Pavilion DV6000 Special Edition and have had nothing but problems with it. Constant problems with the wireless and shutting itself off and having to wait before it would come back on, finally it went out in the midst of my chemistry exam and would not come back on, I waited until the next day and tried it and still nothing. I took it to a computer technician and was told that the mother board was gone and that there seems to be a problem with this particular model. I then email HP and was told that there was a recall on the model that I had for this same problem that I had described and that they would fed ex a box to me to send it to them and they would repair or replace it, so I picked it up from the computer tech. and shipped it to HP, after having it for almost a week I was emailed that they would not be replacing it or repairing it due to their findings of moisture in the laptop (from where I don't know) mighty funny the computer tech in my home town found no moisture damage to it, but HP did and that nullifies the recall on the unit. I am irate and can't believe the terrible injustice exhibited by HP and am most surprised that they are not willing to stand behind their products. I am deeply hurt because it took me time to save up the monies for this investment and I purchased what I thought to have been a quality certified product and it was not!! The most appalling thing is that HP knew of this and are trying to weasel their way out of it!!
Posted on 12/20/2009
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Terrible experience with HP Presario laptop. Poor quality caused a failure. Customer support refused to accept a return or fix until multiple failed phone attempts where they expected me to fix the laptop. After these multiple failures, they refused to accept the return until I paid the shipping and insurance after the laptop was only 30 days old. HP sales site says "return to HP included"......customer support says, "oh for your laptop we charge you" even though the return included is listed on the model specific page. False advertising, bait and switch tactics. Will never buy HP again.
Posted on 12/18/2009
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I purchased Hewlett Packard Desk Top August 3, 2007 and have had nothing but problems since. First the monitor went go that replaced, then my hard drive starting making a clicking noise. I have called many many times and guess what it still clicks. I started calling them just before the warranty was to run out because that's when it started. So where do I end up calling India. That was in 2007 today is 12-15-2009 and I'm still calling India for help. Today was extra special because they all got a big kick out of frustrating me. The first time I called the guy left me holding for a half an hour. The second time I called the woman actually was laughing at me. SO GREAT CUSTOMER SERVICE. Any day now my computer will crash and I'm still fighting. Good thing I bought an extra warranty with the business I bought it from.
Posted on 12/14/2009
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I purchased a 3 in one Printer Camera Laptop package in November of 2007. I had a Malfunction with the Camera Lens not long after I bought it but I had a service plan with Radioshack that luckily kept me from dealing with HP directly. I now 2 years later have a Laptop(dv6000 series)that will not turn on. After some research I find that there has been a recall on the mother board of this product. Oddly enough I am registered with HP and I never received any literature in the mail or by Email about this at all! Well I called HP and Sorry but your warranty extension is up by a couple of weeks. Let me just state that if this were in anyway my fault I wouldn't be writing this and I would accept that my warranty is expired and go about my business. That's not the case though. The only mistake I have made is purchasing an HP, and the customer service rep agrees with this point. They are rude and not helpful, disrespectful, and uncaring. I will NEVER buy anything with the letters HP on it again, nor will I allow anyone I know to. I am only giving this one star because I dont have the option to give zero.
Posted on 12/10/2009
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Hewlett-Packard is a horrible company. I purchased a laptop with warranty and insurance on the computer and they have honored neither. I have been getting the run-around for 3 years. I have contacted every major department within the company. Whenever they don't want to handle a situation, they keep transferring you. When you finally are able to talk to someone, they are not able to communicate properly in English. You receive a lot of nonsense talk. BUYER BEWARE!
Posted on 12/9/2009
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i went through 2 weeks of hell because of HPs customer service revolving line of idiot robotic out of the u.s. and in the phillipines so called"customer service"!!ordered a 9250t desktop pavillion elite.wanted to order the 9280t pavillion instead.they said-cancel the order well refund your money then you can get the new pc.they shipped it out!even though the order was cancelled.was told by 3 hp customer service reps that the computer was redirected back to the warehouse.it never was!!they called fri nov 13th from fed ex telling me my computer was ready to be delivered-in chicopee mass!!hp never cancelled it-ever!fed ex told me they never called.it all could have been stopped if i myself-me-had called the day i saw hp had shipped it.do not-i repeat-do not-trust HPs reps on their word!i am still -nov 18th waiting for the refund to my visa card-they are or should be charged with fraud and deceptive practices-legal action should be taken against HP.its the only way to get this company to make things right.imagine-one phone call from me solved what 4 to 5 "reps"who are getting paid to do what i did-couldnt do.all filipinos or costa ricans on the hp home and office store line.im disabled and retired with hiv aids and diabetes,on a fixed income and have had no monies for food due to them holding the refund till "they get the product back in the warehouse-duh!!if they hadnt let it leave the warehouse id have had my refund 2 weeks ago.call BBB a lawyer etc if it gets bad-they are doing this to thousands of people.i hope all of you report them to lawyers etc-there needs to be a class action suit against hp for this disgusting apathetic betrayal of trust and use of peoples monies -robert kremensky
Posted on 11/17/2009
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I have had this G60 laptop for a few months now and it works well, but now the AC power adapter is bent and I go the HP website and they want to charge $80 for a new AC adapter made in China, that is 20% of the cost of the laptop (luckily other companies sell it for cheaper). And after reading the rest of the reviews I think HP is just greedy, trying to make a quick buck. No wonder Dell and Apple beat them in the market place
Posted on 11/11/2009
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HP Pavilion dv6707us laptop.
Issue: Failed system board, fan, heat related?
WiFi failed, DVD/rom failed, USB port failed, sound failed,
almost all within a day. HP was notified of heat issues while unit was under warranty, they provided useless suggestions and then caused sufficient delay in handling issue, warranty expired, now they keep stating unit is no longer under warranty. Mark Hurd and Stephanie (case manager) were particularly obnoxious and rude. AVOID HP if you value your own sanity.
More info can be found on HPs forums and also at www.complaints.com
I WILL REMOVE THIS COMPLAINT AND PROVIDE PRAISE IF THEY EVER DECIDE TO OWN UP TO THIS AND MAKE ME WHOLE AGAIN.
Posted on 10/26/2009
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Do not purchase products from HP/Compaq!!!
Their machines burn themselves up!
Furthermore, they are worse than IBM in the sense that you can only use "supported" HP-authorized components in their machines. For example, if your wireless card goes bad, and you plug in an intel or a dell truemobile card, your computer will not even allow you to boot into your operating system! You will get a 104 error and not be allowed to use your machine until you remove the device and replace it with a "supported" device.
HP is an awful company and makes junk!
Posted on 9/6/2009
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Purchased PC Tablet (TX2500) on Amazon. Less than 30 days it stopped starting. Purchased with 90 warranty. HP says there is no warranty, even though I have the copy I recd when delivered.
Either deception or fraud case i'm stuck with. Bottomline is they don't stand behind their products. Customer service totally and unacceptably incompetent!
I need my refund ASAP so i can get a decent laptop -
Posted on 9/3/2009
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I purchased a Compaq Presario CQ-60-215DX in April 2009, after an accident with my ACER travelmate. I had no luck with this laptop... Total service requests: 3 chats, 18 phone calls, and 2 Send-ins. Currently, it is being repaired , after it crashed. The operating system [os] got deleted after it crashed. This is the worst laptop that I have ever used. My mom has the CQ-60-211DX, which is a few models under mine. This is also a poor laptop. HP Tech Support is a joke. When i sent it in, everything, BUT the problem was fixed. NEVER BUY HP PRODUCTS... THEY ARE THE WORST! {HP also makes Compaq, Gateway, and several other brand names}. When I called, they were decent about it. But the way the service was, it doesn't make the product better than it is. When buying an HP laptop or Desktop, be cautious, because it really won't be what you expected.
2 stars, only for quality of service, and amount of time it took to respond.
Posted on 8/8/2009
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