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Do Not Keep Their Word
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BUYER BEWARE! Placed order on 2/22/13 for an "in-stock" gas furnace/air conditioning system that promised to be shipped out in two business days. Five days later, the system had NOT shipped, and I was promised at 9:15 a.m. 2/27/13 by Customer Service the system would be shipped out that day BEFORE 3 p.m. I received an email TWO DAYS LATER the furnace had shipped on March 1; however, as of today, the system is STILL in Florida; although "loaded" onto a truck.. Numerous phone calls only elicit apologies, empty promises, and no shipment. :-( Meanwhile, I am sitting in Indiana with another winter storm on the way without any heat...
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