Deborah W.'s review of About The Children

About The Children

 
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Customer Reviews & Ratings
Complaint Posted 2/6/2013
. 1
. 0
Missing Forms & Hard To Contact
After paying over $1,000, we got the forms signed (by my nephew in prison) and went to file the papers contesting his wife's divorce petition for him but we couldn't file the papers you sent us because there were 3 or 4 other forms that we needed that were not in the package you sent us. Because we were so short on time (we only had 35 days to respond to her divorce papers, my husband and I had to look up these forms online, prepare them in the correct format for my nephew's situation, send the papers to him to get them signed, wait for them to come back to us and then go back to the courthouse to once again try to file his divorce papers. I would have thought after paying over $1,000 that you would have supplied whatever forms I needed for the state I'm in (which is New Jersey) but apparently not. In addition to that, I found it very difficult to get in touch with anyone at About The Children. It seemed like no one answered the phones--ever. I always had to leave a message and hope someone got back to me. Because my nephew was under pressure (due to the 35 day time period to answer the complaint for divorce), this caused me a lot of aggravation. Again I would have thought that paying over $1,000 would have gotten me better customer service than what I got. I really wanted to write a positive review for you but after the above, I just can't.
 
 
Business's response - by R.E.T.on 2/15/2013
SINCE THIS IS A 3rd PARTY COMPLAINT (the person needing legal help is in prison), --- this would certainly open the door for challenges. --- I do need to state that, since every county is different, correcting and or adding required forms is included in our services. --- We HELP a lot of parents - - - - First, I would like to state that, being affiliated with the BBB for 10 years, as of today’s date, we have no “serious” BBB complaints issued about our company or services, and ALL complaints have been addressed/resolved… --- ATC has nearly 4 dozen GREAT REVIEWS listed here, like any business, from time to time, we run into challenging cases and individuals with unreasonable expectations or simply just want something for free. --- The communication issue mentioned here is truly not typical… ---- In any event, we want to confirm that the heart of ATC is to help you: If you are reading this review, we're confident that you know what our fees are, and that you are just confirming that ATC is a real Parental Advocate Group that helps people! ATC wants you to feel comfortable moving forward with us in helping you. --- If there is ever a situation whereas you need personal assistance with, ask for the owner if needed. Sincerely, R. Trevino, About The Children, LLC
 
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Additional Business Information
Hours   Mon-Fri 8am-5pm PST Phone   (800) 787-4981 Address  
Website   http://www.aboutthechildren.org Email   atcllc2@verizon.net
Contact   Rubel Trevino Other  
 
 
 
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