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Very disappointed on such a special occassion
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In this review I have tried to enclosed 2 pictures (photos tell 1000 words)which could show the 2 flaws on the ring. Unfortunately my future wife identified these four days outside the warranty as I had the ring for a few days before I proposed: 1. One
of the 32 diamonds is slightly yellow (and accordingly to the jeweller it's definitely not dirt just a different type of diamond, the same quality but a different colour). From the picture/description of the ring on the website it appears all the diamonds
should match in colour and quality; 2. After further examination from the jeweller, he also acknowledged a weakness near the shoulder of the ring (like a cut/bubble on the metal which can be rectified with a laser) I contacted Angara and found Barbara to be
less than sympathetic to the situation considering I had spent so much with the company. I had expected a far superior service. On raising the points above, they requested that I send back the ring (no problem with this), however they wanted me to cover the
insurance and the cost of shipping myself and were not prepared to refund these costs if they did find a problem with the ring. From Portugal to the US this will be a huge expense and it will be cheaper for me to rectify the problem with the jeweller here.
Over all this experience has been a disaster and not the start to the new life I wanted with my wife to be. I hope this review will makes you think twice about using Angara, especially when giving such a precious and meaningful gift. After posting my review
into Trustlink and Angara’s facebook page highlighting my experience with Angara and customer services, I was surprised to find that I was contacted by Barbara over the phone. She was very polite, friendly (not at all like she appeared during our e-mail conversations)
and tried to rectify the situation. Barbara very kindly offer me the possibility to send back the ring through a Portuguese courier company of my choice explaining to the Customs that the reason behind it would be for repair purposes. A cheque of 100 dollars
would have been forward to me to helping me paying these expenses. In terms of insuring the ring I would have to deal with it on my own. After arriving to Angara’s headquarter in Los Angeles, the flaws found on the ring would be repaired accordingly and delivered
back to any destination I wanted. All customs fees would be paid by Angara. I agreed with Barbara, this was minimum I had expected. However, and after speaking with the courier company they confirmed me that the only way to dispatched the ring back to the
States would be if I had an invoice from a local company in Portugal. By being a private customer and it does not matter if I can prove through an invoice from Angara that I bought them the ring, accordingly to the Portuguese Legislation I cannot send this
type of product back to the States. I was back square one! I explained the customs situation to Angara and suggested that they should try to understand or make people aware of the difficulties to return goods if they are faulty. This type of information would
have been very useful and could have avoided these complications. I told Barbara that it wouldn’t be possible for the reasons mentioned above. I suggested Angara make a good will gesture of €900 to spend on any other of Angara’s products to compensate me and
my fiancée to try to rectify the situation. Barbara offered us $300. I understand that Angara have tried to rectify the situation and custom legislation is not in their favour but at the end of the day Angara provided us with a faulty product have had to rectify
at our own expense.
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Business's response - by Angara Jewelryon 5/2/2013
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We apologize for your disappointing experience at Angara.com At Angara we respect the fact that jewelry is purchased for very special occasions and wanted to contribute to your happy day. We did try to put ourselves in your shoes and offer the best possible service. Although you contacted us outside of the 30 day return policy we offered to repair the issues of concern and we would pay to send the ring back to you. Each country has different laws. Portuguese Law would not allow you to send the ring back to us. We have no control over this. Part of our alternative solution is to give you a $300 Angara gift card. The repair will cost you substantially less at a local fine jeweler. The situation is not optimal due to Portuguese law which is beyond our control, however we do feel the solution is fair.
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