Stephanie H.'s review of Carrington Mortgage Services, LLC

Carrington Mortgage Services, LLC

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Review Posted 11/15/2012
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Carrington Is Horrible
This company is HORRIBLE...they purchased our loan from First Franklin and at first we thought they were really for us..well they suggested that our interest rate was to high so they wanted to lower it that was great so we thought but they did not tell us everything that was going to go along with the modification...they took our interest rate down but they took us from 30 years to 50 years and they added our insurance and taxes in this we found out the day of closing...the payment stayed about the same just owed more on it now..then they did not pay our insurance and it was almost canceled when I contacted their insurance department the man that was handling it was no longer there so they had to investigate it before they payed it well they made it just a few days before they canceled us..then we were paying our payments we western unioned them so we were in phone contact with them regularly but they did not tell us that our insurance raised so it caused out payments to go up as we were just paying the required amount and the escrow was not being paid we found this out when we received a letter of intent to foreclose when I contacted our customer service guy "Mario" he said everything was fine NO IT WAS NOT we were behind on our escrow and they were going to foreclose I asked why we were not informed we were told a miscommunication sorry I asked what could we do they suggested I contact their escrow department I had to leave a message I did and I still have not received a call from anyone regarding it..I asked if we could have it modified we were told they only offer one modification and we got it at the time of the interest lowering...and they were not part of the OBAMA housing program..so we had to pay the full amount to keep our home we did not have that kind of cash they told me to worry about their payments not our others I said if I don't pay my car payment I will loose it they said oh well that was not their problem...I told them then I could not get to work and I would loose my job then he said well we may qualify for a modification though another program because at that time we made to much money so he said if I was unemployeed we would have a better chance of getting modified..they were so RUDE and unhelpful...needless to say they foreclosed on our home for about $4000.00 in escrow and late fees...they were no help and they did not help us at all...they stole our home
 
 
 
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Additional Business Information
Hours   Phone   (949) 517-7117 Address   1610 East Saint Andrew Place Suite B-150H
Santa Ana, CA 92705
Website   http://www.myloan.carringtonms.com Email   chuck.houstonjr@carringtonmh.com
Contact   Chuck Houston Other  
 
 
 
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