Dylan S.'s review of DSL Extreme.com

DSL Extreme.com

         
Customer Reviews & Ratings
Complaint Posted 4/21/2010
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Review 4/21/2010
Word of advice - DO NOT do business with DSL extreme for several good reasons:1. They mark up the service. That means they "ride" the internet line of at&t/Verizon/whoever, pay that company the normal internet price, and charge you with a few dollars more per month, as well as tax you (while the phone companies don't tax for internet service)2. Myself and others I personally know had no internet for almost a week upon signing up with DSL extreme. The transition is the most un-smooth ISP transition out there, and you have to chain call dsl extreme in order to expedite the process.3. WORSE OF ALL - when it's time for you to cancel the service, you would wish you never signed up with these crooks. Here's what happened to me:I recently moved to a new house 4 miles away from my old place where I had DSL extreme as my ISP 6000MB downloading speed. I had 5 months left on my contract. When I called to transfer the service to the new place, they told me the fastest speed available in the new location is 3000MB. I asked to cancel the service, since they can't provide me with the same speed I signed up with, and in addition my phone line with at&t will seize to exist. They gave me the following options:a. Cancel the service and pay an early termination fee + 5 months of service (WHICH THEY WON'T EVEN PROVIDE).b. Stay with DSL Extreme, and signed up for 12 MORE MONTHS again for the low speed.LoL, obviously they set an unreasonable scenario...I strongly recommend you getting ANY OTHER ISP PROVIDER these guys are ripping you off left and right. Not to mention, they charge you for the modem which you have to send back to them at the end. They add taxes to your service AND mark up the service you could get going directly to the source.
 
 
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 6:00PM Phone   (818) 902-4821 Address   21540 Plummer Street Suite A
Chatsworth, CA 91311
Website   http://www.dslextreme.com Email   gm@dslextreme.com
Contact   George Mitsopoulos Other  
 
 
 
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