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Review 2/12/2009
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My complaint is almost identical to another posting: they were sending us "some tape to try" and then a full case showed up of 2" packing tape. Then a bill shows up for $427.20 with $51.26 in freight for a 20lbs box (INVOICE #156400 - dated 1/29/09). We are sending the box back and are refusing to pay for the product. The customer service contacts -- 'Lena'and 'Marissa' were not 'user friendly', considering their title is customer service. We expect to see a credit memo issued for the entire amount of the invoice (but I probably shouldn't "hold my breath"). The "shipping & handling" charges on the invoice were $51.26. I suspect they have "one invoice" but just change the "bill to" and "ship to" addresses.
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