Customer Reviews & Ratings
Review Posted 9/14/2009
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Review 9/14/2009
Trying to with drawl my son from this school, They tell me I must print out sheet to do so other ways they will keep charging my credit card, I inform them that I do not own a printer nor a scanner and they basically said to bad.... When I wrote my first review they actually asked me to CHANGE what I first said in this review.. I am attempting to cancel my credit card so they can not charge money on it at the moment .. I was told no matter what until I send this slip of paper with my son is using the program or not they will charge me.. I do not own a printer and live deep in the country .. I was told to go to a store which I can not.. I have learned a great deal this school.. They talk as if they care and they will work things out with you but in the end it is all about the money.. I hopefully can cancel this charge on my credit card before the 14th of this month.. So I will not be charged
 
 
Business's response - by Forest Trail Academyon 11/5/2009
We feel compelled to write a rebuttal and clarify this parent’s issue and her previous undocumented, positive reviews she posted prior to this review. We asked the BBB to please list all her posts (which would show the complete history of two positive responses and this third negative response within a three week period which would have been self explanatory - and we would not have to post a rebuttal) or to delete it completely. The BBB informed us they cannot display her previous posts and is unwilling to delete this post. This is why we feel compelled to write a response to a petty issue of our withdrawal procedure, which is a waste of our time. Theresa G‘s son was enrolled on September 14, 2009 for 8th grade. On October 4, 2009, she came on live chat on the school’s site to tell the school she wants to withdraw him. As a school with students all over the world, it is imperative that we have signatures of parents’ requests on file. Therefore, it is our policy that parents MUST follow procedure. We asked Theresa to fill out a withdrawal form. She says she could not because she did not have a printer. We suggested that she scans the form. She said she could not because she did not have a scanner. We suggested that she goes to a local store to print and fax the form. We reminded her that this was the school’s policy, and the form must be completed and signed to ensure official withdrawal. This form would guarantee us (because of the signature) that the parent of this student was the one indeed withdrawing her son. We also informed her that she had almost 2 weeks to find a way to fill out the withdrawal form before the next scheduled payment on October 14, 2009. This was when she informed us that she lives in a small town; she would cancel her card, and accused us of being thieves. (We have the transcript of this conversation documented and on-file with our attorney). On the same day, we left her a message, indicating that we would accommodate her and accept an ema
 
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Additional Business Information
Hours   Mon-Fri: 9:00am - 6:00pm, Sat: 12:00pm - 4:00pm, Sun: Closed Phone   (561) 537-5501 Address   2101 Vista Parkway, Suite 226
West Palm Beach, FL 33411
Website   https://www.foresttrailacademy.com/ Email   support@foresttrailacademy.com
Contact   Gifty Chung, Other  
 
 
 
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