Business's response - by Forest Trail Academyon 11/5/2009
|
We feel compelled to write a rebuttal and clarify this parent’s issue and her previous undocumented, positive reviews she posted prior to this review. We asked the BBB to please list all her posts (which would show the complete history of two positive responses and this third negative response within a three week period which would have been self explanatory - and we would not have to post a rebuttal) or to delete it completely. The BBB informed us they cannot display her previous posts and is unwilling to delete this post. This is why we feel compelled to write a response to a petty issue of our withdrawal procedure, which is a waste of our time.
Theresa G‘s son was enrolled on September 14, 2009 for 8th grade. On October 4, 2009, she came on live chat on the school’s site to tell the school she wants to withdraw him. As a school with students all over the world, it is imperative that we have signatures of parents’ requests on file. Therefore, it is our policy that parents MUST follow procedure. We asked Theresa to fill out a withdrawal form. She says she could not because she did not have a printer. We suggested that she scans the form. She said she could not because she did not have a scanner. We suggested that she goes to a local store to print and fax the form. We reminded her that this was the school’s policy, and the form must be completed and signed to ensure official withdrawal. This form would guarantee us (because of the signature) that the parent of this student was the one indeed withdrawing her son. We also informed her that she had almost 2 weeks to find a way to fill out the withdrawal form before the next scheduled payment on October 14, 2009. This was when she informed us that she lives in a small town; she would cancel her card, and accused us of being thieves. (We have the transcript of this conversation documented and on-file with our attorney). On the same day, we left her a message, indicating that we would accommodate her and accept an ema
|