Trebor's review of Impac Mortgage

Impac Mortgage

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Customer Reviews & Ratings
Complaint Posted 8/23/2010
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Review 8/23/2010
I have had the worst experience with this company regarding my loan modification. Without a doubt questionable tactics were used to offer services that have yet to be fulfilled and by all determining factors qualifies as a legitimate scam. I was solicited for a modification from this company. They requested a fee and told me I was able to skip the following two mortage payments as compensation for paying the processing fees. In research the company was listed as one of the reputable companies to work with. This company owns my loan (does not service my loan) so I felt this was a fair business deal. Following up nearly two months later after receiving late payment notices and potential foreclosure threats I was told they do not have the authority to modify my loan by my servicing company. Working to resolve this matter it took a month of smoke and mirrors before this company agreed to refund my fees but then would not modify my loan. Since I agreed to the refund they have stopped all contact and I still have not received a modification or seen the refund agreed.
 
 
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (949) 475-3600 Address   19500 Jamboree Road
Irvine, CA 92612
Website   http://www.impaccompanies.com Email   kerry.swancutt@impaccompanies.com
Contact   Kerry Swancutt Other  
 
 
 
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