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Worst watch and customer service department
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I agree and have experienced many of the same issues and problems reported here on this site. You can be as generous as many other big corporations and have a non-profit and do humanitarian things. But, if you do not stand behind your product by providing
warranty and great customer service. Your company is worthless. They care nothing about the customer or customer satisfaction. They make you pay for shipping and repair costs for watches that are still under warranty. They say they have to send out watch to
Japan for service and it takes three months to get service. When they can't fix your watch they tell you they can't replace with same watch because out of stock and don't know when or if they will get again. Tell you they will send you a replacement of their
choice. It looks nothing and does not have the same features as the watch I sent in for repair. They tell you, you have a certain credit amount for your watch which is less than what you paid for your watch when you purchased new. They want you to pay more
to get a comparable replacement watch. I have been dealing with these issues since December 2012. Requesting for my case to be forwarded to a supervisor to contact me. It was not until I threatened to file complaint with CEO/President and go on social media
and tell as many people as I could about their actions or lack of. That I finally received a call left on my home answering machine from a Vicky "no last name" stating she was a supervisor. I am a firefighter/paramedic and work a 24 hour work day and was not
home all day the day she called also had doctor’s appointment the following morning straight out of work and didn't get home till 1pm. In the message she left you could sense the frustration in her voice because she was not able to reach me after 4 calls.
I should be the one that should be frustrated. I bought a watch for $139 still being under warranty and had to pay to send watch as well as return shipment at $28 each way. After two attempts to repair I received my watch back with the same problem. I’m out
a total of $195 and don’t have a working watch. They want to replace with a non equivalent model. When pointed out that they have similar look alike model than the one I had they want me to pay more for that replacement. Saying that the replacement cost more
than my watch. Even when ShopNBC had same watch on sale price equivalent to what I paid for my watch. They said they can't offer me the same sale price. It's all very frustrating and after reading the Better Business Bureau report and many watch forums. I
see I'm not alone. They have hundreds of complaints towards this watch company. Please help me get word out. Thank you. P.S I would like to know if the two people on here that had positive things to say. If they bought Invicta watch before 1991. When company
was sold to the now president Eyal Lalo. It's not the same quality company it was prior to sale. Parts were made and assembled in Switzerland. Now made and assembled in Japan and still claiming and printing on watch face "Swiss movement". There is a law suite
I read about on a watch forum about this same thing. Please get the word out. Tell everyone you know, get on all social media pages and expose the fraudulent activities of this company. Invicta will soon be out of business due to their deceptive business practices
and customer deception.
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