|
|
SCAM!!!!!!
|
|
I ordered a pair of boots in December, which came and in which I was charged the correct amount. Three weeks later, I was unknowingly charged $39.95. When I called my bank to dispute the charge, they automatically knew to which charge I was disputing before I even named the company. They asked, "Is it JustFab?"
When I spoke to JustFab, they refused to refund the money telling me that I unknowingly signed up for a monthly $39.95 program and that it would continue unless I cancelled my membership. Membership? What membership? They are a SCAM and I would NEVER order from them and would suggest NO ONE order from them.
Looking online at the millions of complaints, I see the manifestation of a class action lawsuit in the works.
|
|
|
|
Business's response - on 3/12/2013
|
|
Karyn A., We do apologize for any misunderstanding. We would like to let you know there is definitely no obligations in making purchases every month. Our VIP Program is listed under “How JustFab works” on the website. In the terms and conditions it does state once you have made your first purchase you become a VIP member and our terms and conditions apply to you. The terms and conditions can be found at the bottom page of our website. It states once you become a VIP member that you must log into your account between the 1st-5th of every month and either make a purchase, or click the “Skip This Month” button. If you do nothing by the 5th, you are then debited $39.95 which turns into a JustFab member credit, good for any one item of $39.95. We also have another option called Pay As You Go. To have your account switched to this option, you would simply let our Fashion Consultants know via phone. We strive to make sure our members are aware of JustFab's VIP Program. We are a shoe and handbag club of the month. How the VIP program works, is available before making your purchase by clicking to agree to terms before checking out. The terms are also stated on the receipt included in the package below with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We do require our members to contact us to cancel their account for verification purposes. If you have any other questions or concerns, our Fashion Consultants will gladly confirm your accounts status at 866-337-0906, available 24 hours a day, 7 days a week.
|
|
|
|
|
|