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Review 8/18/2011
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I am very frustrated and disappointed in the way that Kleritec has misled and misrepresented themselves to me. In June of 2010 a Kleritec rep contacted me as the children's director at our church. They were offering what sounded like a good deal on arts and crafts supplies. Well, long story short, it's a year later, and just last week I received two more boxes of supplies. The phone call prior to this stated that I would be receiving items that were backordered from the original shipment, and there would be no charge. I have in front of me a bill for $1,315.98. Their representative on the phone said that I agreed to four installments of $598 when I signed up for this. Point 1: I would have NEVER agreed to such an outrageous amount of money for construction paper, glue, scissors, etc. that I could purchase at our local Walmart for a LOT less money. Secondly, I never recall in any of the phone conversations or any written documentation declaring that I would agree to any such arrangement.
In the year of being with them, I have received four total boxes. They're trying to convince me that these last two (which are part of the four) are actually two ADDITIONAL boxes of "freebies". I know that I have not received six boxes from them. I feel that I have been duped into a total scam and was never given a complete picture of what this offer entailed.
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Business's response - by Crystal F.on 9/16/2011
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Hello, thank you for your comment about your recent experience with Kleritec. We review all comments from our customers and use them to continue to strengthen our customer service department so that all of our customers have a good experience when communicating with our company. Many of our customers order our seasonal arts and craft packages, which are usually delivered in four parts. If there is an issue with the pricing for the package you received, we have a price match guarantee program, that lets you price match with any of your local stores to ensure you are getting the lowest price. Please contact our customer service department for more information on the price match form, or any other questions you have and they will gladly be able to help you.
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