Larry M.'s review of LegalZoom.com

LegalZoom.com

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Complaint Posted 10/15/2012
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Be aware Legalzoom automatically charges for monthly services unless you specifically opt out
I originally had a good opinion of legalzoom when I signed up but now i found out they have been charging me monthly for a service I did not request. Be aware that they will charge you monthly services unless you specifically opt out of it. Most companies tell you specifically that you will be charged for services, but legalzoom is quite tricky to not let you know by putting it in the fine print of their super long legal contract(the one no one usually reads). Legalzoom who should be trustworthy since they are in the business of giving legal service unfortunately has lost my trust.
 
 
Business's response - by LegalZoomon 10/16/2012
Larry, We're sorry that your experience with LegalZoom wasn’t a great one and we want to try and fix that, especially refunding your credit card charges. Please contact Juan or myself who oversee our our legal plan membership services team via email or toll free phone numbers listed below: Juan: (877) 818-8787 ext 3250 or jcuellar@legalzoom.com Jeremy: (877) 818-8787 ext 2115 or emailing him at jeremyv@legalzoom.com Again we are sorry to hear about experience and would like to help. Jeremy, LegalZoom Customer Care
 
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday & Sundays : 7 a.m.–4 p.m. PT Phone   (800) 773-0888 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
 
 
 
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