L E.'s review of LegalZoom.com

LegalZoom.com

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Customer Reviews & Ratings
Complaint Posted 6/4/2013
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BEWARE
I was very happy with legalzoom until the monthly charges just kept coming. Once they have your credit card they will continue to charge you. Read the very fine print! I ordered a Will and apparently it came with a trial membership that they continued
to charge me for after it expired. I called to cancel and dispute the monthly charges and the customer service representative actually yelled at me and asked me if I would refuse payment for my electric bill like I was refusing to pay them. I told him I actually
used the service my electric company provides. I asked to speak to a manager and he gave me the run around. We'll see if anyone ever calls me back.
 
 
Business's response - by LegalZoomon 6/5/2013
We're sorry to hear that you were being charged for a service that you were unaware of. It sounds like you opted in for the Legal Advantage Plan with the purchase of your Comprehensive package. If this was not your intention, we certainly apologize for any misunderstanding or miscommunication on our part. We can assist you with cancelling the subscription to ensure you will not receive any further charges. Contact me at Chyna@lzserve.com so I can resolve this for you or call me directly at 800-773-0888 Ext. 3970. LegalZoom Customer Care
 
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday & Sundays : 7 a.m.–4 p.m. PT Phone   (800) 773-0888 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
 
 
 
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