Alfred R.'s review of LegalZoom.com

LegalZoom.com

         
Customer Reviews & Ratings
Complaint Posted 10/20/2013
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WARNING - STAY AWAY FROM LEGAL ZOOM!
DON'T LET THIS HAPPEN TO YOU. I bought legalzoom's highest level of products and customer service for $1,000 - simply to create a S corp. The regular cost was supposed to be about $300, but I wanted piece of mind so I got their highest level of support. A year later, my accountant says "Why do you have a chapter C corp? What happened to your chapter S?" I called legal zoom and they said that they sent me the documents to file the chapter S, but that I didn't send them back. When I asked why they didn't follow up and where the tracking # for the package was, they said IT WAS MY FAULT for not sending in the proper documents and it was now too late. That is the customer service I got for an extra $700. It's my fault for not filing the proper documents? What did I pay them for?!? So, I had to file my taxes as a chapter C and got double taxation - costing me $20k more in taxes!! How can I hire someone to file the proper documents and I get blamed for not filing the documents?!? GET A CPA OR A LAWYER. Trying to save money with legal zoom with get you in trouble or cost you $$$.
 
 
Business's response - by LegalZoomon 10/21/2013
We couldn’t be more apologetic about your experience with LegalZoom. We do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We want you to be satisfied and I would like to assist you in finding a resolution. Please contact me directly at Chyna@lzserve.com.
 
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday & Sundays : 7 a.m.–4 p.m. PT Phone   (800) 773-0888 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
 
 
 
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