Peter F.'s review of LegalZoom.com

LegalZoom.com

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Customer Reviews & Ratings
Complaint Posted 3/26/2014
. 1
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Avoid them like the plague.
When drafting my will, I assumed I would have the opportunity to proofread it before submitting the document. But no. There was no going back. So I had to wait 10 days for the paperwork to arrive at my home. I wanted to make some changes (that would not
have been necessary if I had been allowed to review the document to begin with). So I had to start over. Another ten days passed before the corrected document was returned to me. I hate to think where my heirs would be if I had died while this endless process
was unfolding. Then my credit card arrived with an $80.95 charge which turned out later to be for a credit monitoring service! It took two months to get a refund from my credit card company. I will say the document was very professionally done and nicely packaged.
The only plus to the entire experience.
 
 
Business's response - by LegalZoomon 3/26/2014
We're sorry to hear that you did not have the best experience with LegalZoom. We want to make it right. Please email me directly at Chyna@lzserve.com.
 
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday & Sundays : 7 a.m.–4 p.m. PT Phone   (800) 773-0888 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
 
 
 
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