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Many thanks to Brian and Aaron at loanDepot!!!
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I am so grateful to my team at loanDepot. From beginning to end, the experience was easy, stress-free, and fast! I worked with Brian Alcaraz and Aaron Aborne during my refinance. Brian walked me through every step of the process. He answered all my questions
professionally and gave me his honest opinion on which type of refinance would be best for my needs and situation. He really was the reason I decided to refinance through loanDepot. A great first impression! Aaron was my loan processor and picked up where
Brian left off. Aaron, equally professional, knowledgeable, and thorough, responded to my emails immediately and made the experience stress-free! He kept me informed all the way through the process and answered questions before I even had a chance to ask.
Thank you, thank you, thank you to my outstanding team. Service was above and beyond my expectations! I highly recommend Brian and Aaron to anyone financing or refinancing their home.
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Business's response - on 4/3/2014
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Kathleen - We appreciate you taking time you let us know about the exceptional customer service you received from our Sr. Mortgage Banker, Brian Alcaraz and Senior Account Manager Aaron Aborne. Here at loanDepot, we have established responsible lending and customer service as our core values. It brings us great pride to hear that our staff is upholding and performing to the standards and expectations we set forth for our core beliefs. The growth we’ve experienced over the years is because of employees like Brian Alcaraz, Aaron Aborne and customers like you, who support our business. We thank you for the opportunity to assist you with your loan transaction and welcome the opportunity to assist you again in the future. Your preference is highly valued. We appreciate your trust, and we will continue to give you and all our other customers the kind of service you received.
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