Business's response - on 8/13/2014
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Patricia - We sincerely apologize for the recent experience you had with our company. We appreciate you voicing your concerns. Your feedback is very valuable to us as it is the best source to identify areas of improvement. loanDepot is an advocate of responsible lending and takes pride in conducting business within industry guidelines. Furthermore, customer service is our main core value. Our records indicate that our Customer Care group has been in communication with you to resolve the details listed in your comment. Your case was an isolated incident and has been utilized as a training opportunity with our staff. We assure you that measures have been put in place to ensure that this does not happen again. Should you have additional questions or concerns please feel free to reach us at (888) 337-6888 ext. 6789. Representatives are available to assist you Monday through Friday from 8am to 5pm, PST.
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