Patricia C.'s review of

 
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Review Posted 8/11/2014
. 1
. 0
Worst experience ever
I did a VA refi with Loan Depot. The mortgage specialist Melissa Southerland was brash and rude at times if I ask her a question she took it personally instead as a question to get information about my loan. This made it very hard for me to get answers
that I needed to proceed with my loan. I told Jesse Smith about my problem and I got standard " I will address this immediately and thank you for bringing this to my attention." It took 10 days for me to receive my cash out check. I finally got a name and
phone number from UPS of person that actually sent out my check. I called her and she immediately stopped payment on lost check and sent funds to my bank acct and paid all fees. When I talked to customer service rep at Loan Depot he said they would stop payment
on check and after 48 hrs they would send funds to my bank acct or I could wait out the investigation of UPS. Loan Depot never took responsibility for any problem. This is not an accurate survey because 3 Stars is default rating. You can give them more stars
but not less. What A Joke !!! Find another company. Don't use Loan Depot.
 
 
Business's response - on 8/13/2014
Patricia - We sincerely apologize for the recent experience you had with our company. We appreciate you voicing your concerns. Your feedback is very valuable to us as it is the best source to identify areas of improvement. loanDepot is an advocate of responsible lending and takes pride in conducting business within industry guidelines. Furthermore, customer service is our main core value. Our records indicate that our Customer Care group has been in communication with you to resolve the details listed in your comment. Your case was an isolated incident and has been utilized as a training opportunity with our staff. We assure you that measures have been put in place to ensure that this does not happen again. Should you have additional questions or concerns please feel free to reach us at (888) 337-6888 ext. 6789. Representatives are available to assist you Monday through Friday from 8am to 5pm, PST.
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address  
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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