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LoanDepot Incompetent to Close VA IRRRL Refi / Recommend Kansas State Bank
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Want a "simple" VA Refi...stay very clear of LoanDepot. I wasted just over five months of my life attempting to do an IRRRL streamline refi of my CA home with them. On 2/10/14, LoanDepot promised a great rate (best of many) via the Quicken Loan website
& a guaranteed lock/close within 30 days. I submitted ALL required documents within two weeks, they failed to commit to a firm closing date, with MANY delays and demands for additional documentation. I gave up on 6/25/14 and it took over 3 weeks to receive
my $325 refund... On 6/25/14 I restarted the process with Kansas State Bank and they closed on 7/14/14 as promised. Key points, great 30-yr fixed rate w/~$7K lender incentives, only $10 due at closing, ZERO deposit, and I closed before I receive my LoanDepot
refund! I highly recommend Dustin McAlister of Kansas State Bank. Direct: (785) 587-4013 Ext. 249 dmcalister@ksstatebank.com Thanks Dustin!!! CF, Colonel, USAF (Retired)
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Business's response - on 8/12/2014
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Carl - We deeply regret that your loan experience with our company has been anything less than satisfactory. Customer service is our number one priority and we appreciate you bringing this matter to our attention. Incidents like yours are taken very seriously and investigated thoroughly. Please contact our Customer Care department at 888-337-6888 ext. 6789 as we would like to address your concerns.
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