Brandy W.'s review of

 
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Complaint Posted 8/25/2014
. 1
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Refinance
Don't use them, all they want it your $495.00. I was told I was approved for the loan I just needed to pay and send copies of my income, taxes and bank stuff. Which I did. I used my kids back to school money because they made it sound so good and easy.
Nobody contacted me about three weeks until I wrote a nasty survey then customer services called and at that time I was told my loan was denied. So they made an easy 495.00 from me with one phone call. Stay away. John, Jimmy and Jeff are liars..... Brandy
SC
 
 
Business's response - on 8/29/2014
Brandy - loanDepot has established responsible lending and customer service as its core values and ensures that its staff abides by its core beliefs and operates within industry guidelines. When you feel that our core values are not being demonstrated your feedback is very important. Please contact our Customer Care department at 888-337-6888 ext. 6789 as we would like to address your concerns.
 
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Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address  
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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