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Not a positive experience
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We were handling an interstate move for our parents who were returning from Florida to a senior living community in Illinois. I agree the initial phone estimate was a reasonably pleasant conversation and the quote was competitive. The price was to include packing of Items as well. We discussed they sensitivity of timing since it was tied to a new lease at the senior facility and I was told that as long as we gave them a full 7 days, they couldn't guarantee on time arrival but it was promising.
We flew from NY to get an in person estimate but Moving On Up discouraged an in person estimate. On the morning of the move itself, I received a call telling me how many boxes we had underestimated. it took several phone calls to negotiate a new price, which I would have preferred to know at the outset but I accept that more space on the truck translated to more money.
The movers left several items on the driveway and said they'd return for them which they never did. This caused us to have to load them into a car that we were arranging to be driven to Illinois. Fortunately, they fit. Two days before the agreed delivery date, we received a call at our home in NY from a driver who had reached Illinois. He insisted on an early delivery which we could not accommodate. On the scheduled day, he showed up but instead of at 9am, at 4pm. He then refused to unload the furniture without payment. My mom is 78 years old but she has moved before, and she knew to wait for the items to be unloaded. I myself have moved several times and have never paid in advance of the delivery of the items.Q When I called the dispatcher they said that they didn't want my stuff but they would drive away with it if she didn't hand over the check. I was in NY but my brother in law in town arranged to meet them and only then did they deliver the items. The move was complicated, but it was a poor experience overall and the service was lacking.
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