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Pain-Free Re-fi!
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I contacted the agency on February 11, 2014 and closed on March 24th! Thomas Nguyen was my first point of contact and I explained to him that I was skeptical because I'd tried to re-fi last year and was unsuccessful. He assured me that as long as my payment history was good, I should be ok. He was very knowledgeable and was able to provide pertinent information immediately. Along with getting me the lowest interest rate that was available at the time! He followed the process, and was really committed to helping me successfully re-fi with this company. Enter Marisa Moore! As the processor, she picked up the other end and hit the ground running! She was available to answer questions and she knew exactly what was necessary to make this smooth and painless. After the experience that I had last year, it almost seemed too easy, but they got it done! It worked out even better because I will now save over $400 per month!
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Business's response - by Nationstar Consumer Affairs - on 3/28/2014
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Susan - Greenlight Loans appreciated your business and positive review. Thank you very much for turning from a skeptic to a believer and trusting our company with your refinance needs. Thomas Nguyen and Marisa Moore make a sensational team and will be very happy to hear that you appreciated their dedication. Congrats on your new mortgage and on saving over $400 per month!
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