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Best Refi experience!
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Kuddos to Ron Trejo & Emily Le! I want to start off with a HUGE Thank you to Ron Trejo - Ron not only was friendly, personable, professional and positive; but he was upfront and honest from the start; No cow-tailing around the pasture. My first conversation with him lasted 40 minutes and we had the refi started. Within 1 week, all papers were filed. And guess what? He actually called me back, I wasn't the one chasing anyone around or getting transferred. He continued to stay in touch with me throughout the process, either by phone or email. My other HUGE Thank you goes out to Emily Le my closing coordinator. She was so pleasant to speak with on the phone as well as in email. She kept me up to date with any additional documents that were needed, signatures, as well as coordinating the appraisal & signing. I've never been so pleased to have worked with Ron & Emily - You both need a round of applause, I'm sure giving you a standing O for the OUTSTANDING Customer Service, hard work and being super organized! Jessica
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Business's response - by Nationstar Consumer Affairs - on 4/16/2014
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Jessica – Ron Trejo and Emily Le make an impressive team and just like you said, the process was smooth from start to finish. It was their knowledge, communication, and efficiency that made for such a quick and simple refinance. Greenlight Loans appreciate your business and recommendation.
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