Customer Reviews & Ratings
Review Posted 3/29/2014
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NAF able to complete the impossible
I had been trying to refinance my loan for the past 9 months. I am slowly remodeling my master bathroom so an appraisal is out of the question. I do not have the greatest credit due to some old issues. First I worked with a mortgage broker for a few months
who wanted to charge $3000 to do a FHA streamline refinance. That was not an acceptable option. Next I worked with Quicken Loans for 2 and a half months and they kept insisting two of my credit scores needed to be above 620 and that I should do a conventional
refinance with an appraisal. Again, this was not an acceptable option. I had all but given up hope until one day I was bored at work and did a Google search. The refinance god's must have been smiling down upon me for I clicked on a link for New American Funding.
I filled out their short application online and was soon in contact with Cheri Deluca. Cheri was quick to assure me that a no cost FHA Streamline Refinance was the best option given my situation. She was confident that we could apply, process and close within
a month and a half. She gave me a list of documents (HUD 1, insurance rider, current mortgage statement, etc.) to submit to her and the process was rolling. A few more documents, couple of phone calls, some emails and soon I was working with a Sr. Processor,
Tammi Whitford. Tammi reviewed everything was in order, answered any further questions. Five weeks after I made the initial contact with New American Funding we were setting up an appointment to sign the closing paperwork for later in the same week. A notary
was scheduled to come to my home and the only issue during this process was I never heard from the notary or title company. I contacted Cheri and Tammi and both confirmed the scheduled appointment time. To my pleasure and surprise the notary arrived 30 minutes
early (if you're not 5 or more minutes early then you are late). Paperwork signed within 30 minutes, escrow funding submitted and on with life. Five days later I verified with my old mortgage servicer they had received the payoff. They confirmed and now I
am a happy customer of New American Funding with a 2.25% drop in interest rate with no out of pocket expense. If you have a chance to work with Cheri or Tammi consider yourself blessed by the mortgage god's. These women are a true asset to New American Funding
and completed what I was beginning to believe was impossible.
 
 
 
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Additional Business Information
Hours   Monday - Friday 7AM to 7PM, Saturday 6AM-12PM, Sunday 6AM-12PM Phone   (800) 450-2010 Address   14511 Myford Road, Suite 100
Tustin, CA 92780
Website   http://www.newamericanfunding.com Email   Jennette.Landrum@nafinc.com
Contact   Jennette Landrum Other  
 
 
 
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