Lisa W.'s review of OneWest Bank, FSB

OneWest Bank, FSB

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Customer Reviews & Ratings
Complaint Posted 6/29/2010
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Review 6/29/2010
I have been trying to get my loan modified since prior to December 2009. I was told that my property taxes and insurance had to be escrowed into my payment. I was then told that had to be paid in full. I did that. Then I applied to have my taxes escrowed. I got a letter saying that I needed to send them almost $3000.00 before I could have them escrowed. If I had that kind of money I wouldn't be asking for help. I was also told that I didn't qualify for the Obama plan because my payments were up to date and I had a private investor. They wouldn't tell me who the investor was unless I asked for it in writing. I have been told 2x now that I didn't qualify for the Obama Plan. I am going to miss my first house payment and property tax payment in 15 years. THIS IS WHAT I GET FOR MAKING MY PAYMENTS ON TIME.
 
 
 
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Additional Business Information
Hours   Monday to Friday 9:00AM to 6:00PM Phone   (800) 669-2300 Address   888 East Walnut Street
Pasadena, CA 91101
Website   http://www.owb.com Email   cce@owb.com
Contact   Brenda Diaz Other  
 
 
 
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