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May be a Scam - They still have time to redeem themselves
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We are trying to book our dream week in Orlando. I contacted them in June to provide our choices and the rep Angela had told me they would get back to me right away to provide the confirmation and so that I could make final payment. We are trying to go late Sept early Oct. Since then I have called each week to speak to her and to no avail. The reps keep telling me that they are still working on it and will let me know, or they will send it to me tomorrow, or it will be 30 days, every rep has a different answer. Now no one is answering the phone and I'm not getting any responses from e-mails. I'm going to give it another week and then will complain with BBB and possibly some of the tourism groups in FL. If nothing resolved by Beg. of Sept. I will also look into litigation for the deposit I've already paid. I will also have to book something very reasonable down there myself soon as my parents have already made their reservations, with someone else thankfully... The phone number I have is 877-497-7795 and the e-mail is clientcare@myparadisett.com. This was the supervisor that I spoke to who will not call or e-mail back: Angela Khalil, Customer Service Manager & Reservation Specialist, Paradise Dream Tours LLC, Reservations: 1-877-497-7795 (9am-5pm Mon-Fri), Fax: 954-362-2100, Email: clientcare@myparadisett.com, www.myparadisett.com
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