Customer Reviews & Ratings
Complaint Posted 9/25/2012
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PROBLEM AT ROSS MORGAN
Ross Morgan is not a dependable company to deal with. I have stopped in their offices a few times and their treatment of me was anything but Client friendly. I dropped off a payment in May which was not posted. The manager said they had misplaced the check and even said she would take up a collection to pay the late fee that should not have been posted to my account. The late fee did not come off and her next claim was that there is a no tolerance policy. My HOA Board had a secret meeting a couple months later and had the Ross Morgan manager send a letter denying my request to waive the late fee. Ross Morgan should have backed up their mishandling of my check and either fought to get the late fee removed or pay the fee themselves as promised originally. During this episode the manager at Ross Morgan had the nerve to criticize my payment methods and also tell me that I was just unhappy because I did not get my way. I am unhappy because a late fee was applied that should not have been there and that Ross Morgan mishandled our funds and won't stand by their error. I have urged my HOA Board to find a better managed, more trustworthy organization to handle our funds.
 
 
Business's response - on 9/25/2012
The Board of Directors at this Association has a zero tolerance with regard to waiving late fees. Furthermore, the homeowner could not produce a copy of a receipt which is automatically offered whenever someone comes to our office to make a payment. Given that this homeowner could not produce a receipt or a copy of a cancelled check, the Board of Directors denied her request to waive the late fee. The manager provided the homeowner with several different payment options to ensure that late fees would never again be an issue. As is our duty, we honored the decision made by the Board of Directors.
 
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Additional Business Information
Hours   Monday - Friday 9:00 a.m. - 5:00 p.m. Phone   (818) 907-6622 Address   15315 Magnolia Blvd. Suite 212
Sherman Oaks, CA 91403
Website   http://www.rossmorganco.com Email   bdavidoff@rossmorganco.com
Contact   Brian Davidoff Other  
 
 
 
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