Business's response - on 3/4/2014
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Hi Tanya, I am sorry that you were unhappy with your experience with our firm and wanted to address your concerns. First, our goal is to pay the our customers the highest possible price while supporting the highest level of customer service. The items you sent would take a long time to resell through our retail outlets. If we were able to move them through a retail channel, we might have been able to pay you over 100% of the melt value. Second, we reviewed your phone call, the customer service notes, and interviewed the customer service representative. It would appear if anything that it was a miscommunication. In the event you ever decide to try us again, please feel free to contact support and ask to be escalated to somebody in senior management so we can make sure that you are a satisfied, happy customer.
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