Customer Reviews & Ratings
Review Posted 12/20/2013
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very rude and offered less then a pawn shop would
I tried this company out to sell my unwanted gold because I seen all of the good reviews on here about them I got my offer for 35.00 on my 5.7grams of gold everything I sent was wearable and worth 100.00 just in scrap value I expected to get at least 80
so I declined there offer had had to call to have them ship it back to me the guy I talked to was so rude as soon as I told him I wanted them to ship my gold back he then starts telling me I sent in low quality gold and that he would offer me now 60 just so
that they didn't have to ship it back to me WOW!! what a jump for what he said I had in low quality gold I tell him no I don't like the offer and to send it back to me then he gets even more rude and tells me I need good luck in finding someone to sell my
gold too and hangs up on me I have never had anyone talk to me the way he did so if you want to be cheated out of money and talked down too this is the place to sell your gold I will never recommend this company to anybody.
 
 
Business's response - on 3/4/2014
Hi Tanya, I am sorry that you were unhappy with your experience with our firm and wanted to address your concerns. First, our goal is to pay the our customers the highest possible price while supporting the highest level of customer service. The items you sent would take a long time to resell through our retail outlets. If we were able to move them through a retail channel, we might have been able to pay you over 100% of the melt value. Second, we reviewed your phone call, the customer service notes, and interviewed the customer service representative. It would appear if anything that it was a miscommunication. In the event you ever decide to try us again, please feel free to contact support and ask to be escalated to somebody in senior management so we can make sure that you are a satisfied, happy customer.
 
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Additional Business Information
Hours   M-F 8am-8pm EST - Sat & Sun CLOSED Phone   (888) 465-3860 Address   6401 Congress Avenue #175
BOCA RATON, FL 33487
Website   https://www.beyond79.com Email   llevine@beyond79.com
Contact   Laurence Levine, VP of Operations Other  
 
 
 
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