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Good service, never accept their initial offer.
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Their first offer is very low balled, they are a business trying to make as much profit as they can from you... research ahead of time and figure ~how much your platinum/gold in weight is worth... Keep in mind purity and carrots. Subtract ~15-20% from that number and establish this as your minimum acceptable offer, when you reject their initial offer they will call you and you can tell them your number, and usually they will accept that deal.
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