|
Business's response - on 1/31/2014
|
|
Dear Melody, we are very sorry to hear that you were disappointed with your transaction with us. We take matters like this very seriously and thank you for bringing it to our attention.
We have reviewed our records. We do have EXACTLY ONE record of a woman with the first name Melody and the same last initial along with several email exchanges with our customer service team. Our firm paid this customer an extremely high percentage of the value of the items and all of the e-mail correspondence between this customer and our firm indicated that the customer was happy and voluntarily accepted our offer. We have absolutely no e-mail from this customer indicating any displeasure of the transaction whatsoever. We also videotape the opening of every package along with pictures of the contents placed individually on the scale. If you can confirm your identity as described below, we would be happy to tell you what was sent, what each item's value was, and the amount that was paid for each item then please e-mail us. We will be able to demonstrate that you were treated fairly.
We make every effort to make our customers happy. I can't disclose any more information due to our privacy policy without being able to positively identify you as this customer or finding a record with our business that specifically relates to you. If you can use the email address that you used to sign up or provide your last name, phone number, city, state, and/or zip code we can provide you all of the information you want. If you would like to do that please contact support@sellyourgold.com or call us at 1-888-465-3860 and ask to speak to senior management about this issue. We will be more than happy to discuss your transaction.
|