Michael O.'s review of Spirit Incentives

Spirit Incentives

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Review Posted 2/26/2013
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Be Careful
The company seemed very legit and professional, boy were we wrong... We are very disappointed with Spirit Incentives. I apologize for the long post but this is what we wrote them:

Spirit Incentives,
I am disappointed in the misleading information that was provided in the Registration Coupon and Terms of Participation. My family and I have complied with all rules and have responded promptly to all correspondence regarding our vacation. Per the Terms of Participation, we signed up for Choice A: Great Wolf Lodge Resort One (1) Night Accommodation ($75.00 reservation fee - paid in full) which:

"Three travel dates are required. Your first travel date must be at least sixty days in advance, subsequent dates must be at least thirty days apart. This offer is valid for check in any day of the week. Availability is limited during major holidays which include; New Year's Day, Presidents Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day and Christmas. Holiday travel may be selected; however, it is based on availability and subject to surcharge. this certificate is valid for 2 adults and 2 children. Additional persons (up to a maximum of 6) may be added for an additional fee starting at $40 per person."

Unfortunately, when my family and I received notice that you accepted our $75.00 fee, we went to www.mystpage.com to view our dates and make our selections only to find that we were extremely limited. We were given the choice of two (2) Fridays which were only in May, which we selected May 10, 2013, following the May 10, 2013 date we were given five (5) dates to chose from which were only for Monday, Tuesday and Wednesday. We fully understand that major holidays are limited and may be selected based on availability and subject to surcharge, but we did not even have a chance to pick from a date. Our concern is that we do have children and they are in public schools, our children cannot miss a school day to accommodate a vacation, which is why we did not reserve "Choice B". We are extremely upset that we may not be able to check in on May 10, 2013 (which was the only Friday that we could chose from for the year) It is a great disappointment that the dates provided were more for a "Choice B" accommodation. If our family were able to take a vacation during the week then we would have chosen "Choice B." Our family has the confidence that Spirit Incentives will fulfill our request as we have complied with your company for our vacation and look forward to speaking with you soon.

If we do not receive a response promptly as we have done for them, we are going to our lawyer.
 
 
 
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Additional Business Information
Hours   Monday to Friday 9:00 AM - 6:00 PM (EST) Phone   (954) 525-1777 Address   2455 E. Sunrise Blvd., Suite Mezzaniae
Fort Lauderdale, FL 33304
Website   http://www.spirit-incentives.com Email   wsmith@spirit-incentives.com
Contact   Whitney Billington Smith Other  
 
 
 
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