Teresa G.'s review of Spirit Incentives

Spirit Incentives

         
Customer Reviews & Ratings
Complaint Posted 1/8/2014
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Clarity of Ceritificate Booking Dates Abiguous
We had tried to book several dates using our Great Wolf Lodge Two night / Three day voucher earned by sitting in a time share sales pitch. Sent the deposit and then upon entering dates, the computer system tells us none of those dates are available. We
call the only number available for customer service, which is long distance for us, no toll free number offered. The customer service Representative goes on to give this not so clear explanation of how we should have booked instead of making good on the voucher.
They cancel out the certificate and say they are sending us the deposit. SO NO TRIP AS PROMISED, which was given to us after having our children with a sitter all day and sitting in their time share pitch:( We promised our daughter we would take her on a special
trip for her 5th Birthday in February, if she learned to swim over the summer. She made good on her end. SPIRIT INCENTIVE HAS NOT !!!
 
 
 
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Additional Business Information
Hours   Monday to Friday 9:00 AM - 6:00 PM (EST) Phone   (954) 525-1777 Address   2455 E. Sunrise Blvd., Suite Mezzaniae
Fort Lauderdale, FL 33304
Website   http://www.spirit-incentives.com Email   wsmith@spirit-incentives.com
Contact   Whitney Billington Smith Other  
 
 
 
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