Megan L.'s review of Spokeo, Inc

Spokeo, Inc

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Complaint Posted 10/25/2010
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Review 10/25/2010
I have tried to remove my listing from my home computer, I got the email information, clicked on the link and it took me back to the privacy page. I punched in all the information again and clicked remove listing... it then told me to check my email. This is the third time our information has appeared on this address and due to certain circumstances this could be potentially harmful for this family. I emailed the company the link and explained the situation and hopefully it will be resolved. In the mean time, I have taken video of the process after the second time it gave the run around to show its not working due to operator error... or they can't say "to many IP users blah blah" I also printed out some pages of their instructions of "HOW EASY IT IS" yeah right... remove us from your sight. I also hope action is taken by our Nation's Attorney General to go after you, sounds like it needs to happen and quick
 
 
Business's response - by Spokeo, Incon 9/28/2011
Dear Megan, I apologize for the inconvenience. When you choose to opt out of Spokeo, we place a permanent flag on your listing so that it does not ever reappear on Spokeo.com. We are constantly receiving new and updated listings, and we try very hard to match these new listings to the existing ones and preserve your privacy preference. However, a computer cannot know the difference between "John Smith at 1234 Nowhere Street" and "John Smith at 5678 Somewhere Avenue", though you may know that you moved. So if a new listing contains your new address, or if there are significant typos which prevent our computers from matching an existing listing, you will see a new listing for your name. We are constantly improving our matching algorithms in order to maintain your privacy. Spokeo guarantees that our opt-out policy is among the best on the Internet. In the meantime, If you have multiple listings that you would like removed, you can email each of the URL's to Nancy@Spokeo.com, Nancy and her team will remove the listings as soon as possible, just allow up to 24 hours for the removal to be reflected on Spokeo.
 
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Additional Business Information
Hours   http://www.spokeo.com/contact - Available by phone, email, & chat 7 days a week from 5AM to 8PM Phone   (877) 913-3088 Address   556 South Fair Oaks Avenue, Suite 101-179
Pasadena, CA 91105
Website   http://www.spokeo.com Email   customercare@spokeo.com
Contact   Customer Care Other  
 
 
 
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