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This company is a fraud, they will not refund me money! They owe me $1,107. Bad Customer Service
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I was solicited via the phone by company stating they could assist me to lower his student loan payments and even have some forgiven. Company asked for 1% fee and requested that I provide his SSN and my banking information to set up payment plan. I provided this information to company but after thinking it over he decided not to proceed with service as he did not want to rush into anything at this time. I called the company on January 9, 2012 to cancel and they continuously asked me WHY I wanted to cancel. They couldn't take personal reasons for an answer. I spoke with co rep. Peter. Halligan,who stated would not get my refund until I returned the documents that were mailed. I called today(01/10/12) and spoke with Peter Halligan and David Reed, asking if they could mail it again or email me the documents, they said no and David Reed started asking me personal questions and told me that his 19 year old daughter listened better than me. When I told Peter Halligan that he was disrespectful, he said that, that didn't seem like David because he only gets mad when people don't listen.They were both very inappropriate, offensive. I asked for the owners name, and Peter Halligan, told me to find it myself on the website. I had to call back and ask the secretary for his name.He also stated that was not a sales co and the customer is not always right! I emailed him today 1/10/12 and I am waiting for a response. I feel this is unprofessional behavior and poor business practices.
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