Business's response - on 7/17/2013
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Dear Laura,
Please accept our apology for the inconvenience you have experienced with your purchase. I have tried to contact you and have not received a response. I will be more than happy to personally assist you in resolving this matter. Please do not hesitate to contact me directly.
Best Regards,
Greg Kingsman
V.P. of Customer Service
1-888-358-2887
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