Laura W.'s review of Superior Powersports

Superior Powersports

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Customer Reviews & Ratings
Complaint Posted 6/28/2013
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SCAM ARTISTS!!! STAY AWAY.
I can't imagine anyone posting anything nice about this company unless it's their own people posing as "reviewers." If only I had seen the reviews before buying from them! My story is no different: Placed the order online. The amount was charged to our
credit card before we even got an order confirmation or shipping confirmation. I had to call numerous times to find out where it was and received the same line as other folks, "Oh, we're sorry, somehow it wasn't processed yet." We finally got the gokart and
it had broken, defective and wrong parts. Sent in pictures. No response. Called and was put on hold...forever!!! No response from messages or emails. They DO NOT live up to their claims of "customer satisfaction guaranteed" and are definitely in the category
of "deceptive trade practices." We are now in the process of purchasing replacement parts because they will not honor their warranty either.
 
 
Business's response - on 7/17/2013
Dear Laura, Please accept our apology for the inconvenience you have experienced with your purchase. I have tried to contact you and have not received a response. I will be more than happy to personally assist you in resolving this matter. Please do not hesitate to contact me directly. Best Regards, Greg Kingsman V.P. of Customer Service 1-888-358-2887
 
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Additional Business Information
Hours   Monday - Friday, 8:30AM - 5:30PM PST Phone   (888) 358-2887 Address   17435 Gale Avenue Unit A
City of Industry, CA 91748
Website   http://www.superiorpowersports.com Email   info@superiorpowersports.com
Contact   Dave Kent Other  
 
 
 
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