Scott B.'s review of TaxResolution.com

TaxResolution.com

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Complaint Posted 12/27/2012
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Rude and Judgmental
We called these people after hearing their advertisements and felt that they may be able to help us with a pretty clear cut tax issue we are having. The person we spoke to did not even give us an opportunity to explain the full nature of our problem before he abruptly cut us off and told us to "write a check to the IRS and get it over with." Here is the deal: we used to be in the tax business... for years. We know the rules. We were simply looking for representation to clear up our matter - our lives are fairly busy and we wanted some help with this. When we attempted to give additional information the person we spoke to gave us ERRONEOUS feedback (validated elsewhere), again insisting that we were in the wrong. At this point we were done. A few days later we paid a local CPA a few hundred dollars to clear up our issue. Point is this: These people may be very helpful in resolving tax problems for people. We can only state that our experience was horrible. Rarely have we been treated so rudely by any business when simply seeking information. Suggestion: Before reaching out to these people, check with a local CPA or find a local Enrolled Agent who specializes in tax resolution. You'll probably save yourself much aggravation and probably a lot of money.
 
 
Business's response - by DEBBIE E.on 12/28/2012
Hi Scott. I am very sorry to hear that you had a negative experience on your call with TRS. May I ask the name of the person you spoke with? TRS did not receive a response from writer of this post. Since there were no "Scotts" that called in for a consultation in the last several days, we are going to assume this was a competitor. If that is not correct, I have to wonder if this writer was able to solve his tax problems by paying a CPA just a few hundred dollars, why he contacted us. Our advertising states that we work with clients that owe over $20k, in which case probably could not be resolved for just a few hundred dollars. Again, if this really was a call, we apologize if anyone was rude to you and are happy that you were able to get a resolution.
 
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Additional Business Information
Hours   "/> Phone   (866) 477-7762 Address   6345 Balboa Blvd Suite 285 Encino Office Park IV Building
Encino, CA 91316
Website   http://www.taxresolution.com Email   romy@taxresolution.com
Contact   Romy Other  
 
 
 
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