Jennifer G.'s review of The Genetic Testing Laboratories, Inc.

The Genetic Testing Laboratories, Inc.

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Customer Reviews & Ratings
Complaint Posted 3/26/2014
. 1
. 0
Misinformation and errors- would not recommend this lab
I was told conflicting information from four different people. The customer service woman who answers the phone is the worst to give information. I had a 96 something match then was told I had to add a mother. Then it came back a zero match. They wouldn't
recheck the results or testing fir errors. Said the alleged father is related to child and father .. Only the err was no other father in the family as a possibility. It took extra money to do test. The ship times never arrived as they should have, not fir
delivery or return .. Happened twice ! And it took 7 days to compile a solo comparison if the added mother profile . I had to call and yell to get the results uploaded. Also the code has a glitch and it doesn't expire in 30 days. It won't expire until it's
fixed and they the lab isn't concerned about it right now. I contacted a different lab and they said most of what I was told and had to do was nonsense and they said to retest somewhere else. I will do that and update this post .. Save your money folks. This
lab is incompetent and they have problems .. Research it !
 
 
 
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Additional Business Information
Hours   Phone   (575) 646-3465 Address   3655 Research Dr
Las Cruces, NM 88003
Website   http://www.gtldna.com Email  
Contact   Bill White Other  
 
 
 
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