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Review 4/19/2011
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I've done thousands of dollars of business with the Tulving Company in multiple transactions. I too was surprised by their F rating at the BBB. But because my previous experiences were positive, I decided to continue to do business with them. Call it customer loyalty. I deeply regret my last transaction.
After the start of my last trade with the company, I found what I felt was misleading language on one of their webpages. I complained. Hannes Tulving took this very personally.
Hannes refused to acknowledge my payment for my last purchase, refused to refund the payment, and refused to send me merchandise, simply saying "Too bad". He felt justified in this because I, as a complainer, was no longer a customer. This went on for many phone calls. During most of them, he or one of his staff hung up on me. He seems to have instructed his staff to hang up on me when I call -- or at any rate, Dale, one of his employees, answered the phone by saying "Guess what: we don't do business with you no more. Thanks, bye." Karen, another of their employees, was the only person at the Tulving Company who was polite to me; she tried to help resolve the problems between me and Mr. Tulving, for which I'm grateful.
In the end Hannes sent me what I had purchased, and he fired me as a customer. I'm fine with that. If he is to rebuild his reputation, he must learn to treat his customers better. He must learn to handle criticism better. I know he doesn't sleep much -- perhaps he needs to rest more? I know a lot of people who get cranky without naps.
Hannes Tulving once had a good reputation. I really have no idea what happened to him, but in my experience, his new, bad reputation is well-earned.
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