RJ R.'s review of US Direct Protect

US Direct Protect

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Customer Reviews & Ratings
Complaint Posted 3/15/2013
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Rude Customer Service at US Direct
Unfortunately I fell for the oldest trick in the book... purchase now and get an early signing discount... check out the policy and if I don't agree with it then contact US Direct for reimbursement which was supposed to take place immediately. They salesman
was extremely rude when I called to cancel and had an attitude and refused to continue with the cancellation. He forwarded me on to another rep who explained I had to cancel via a Notarized letter which I mailed out on Feb 6 and as of Mar 15 they still haven't
credited my account. Not only has it been over 5 weeks, they also charged me my first months payment even though I canceled way before the draft should have taken place. Now I'm in debt for the downpayment and first months payment. I was told to call on Mar
15th for an update and when I expressed my concern over the length of time it's taking, since they rec'd my payment immediately, I was told to stop complaining. I've never been treated so rudely by an associate of any other company, let alone multiple associates
that are rude. Do NOT get involved with this company.
 
 
 
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Additional Business Information
Hours   Phone   (888) 334-4697 Address   2183 Fairview Road, Suite 103
Costa Mesa, CA 92627
Website   http://www.usdirectprotect.com Email   dave@usdirectprotect.com
Contact   Mark Victor Other  
 
 
 
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