Kevin S.'s review of VIG Furniture, Inc.

VIG Furniture, Inc.

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Complaint Posted 10/8/2012
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VIG Furniture Offers Nice Products, Unethical Business Practices and Terrible Customer Service
VIG Furniture offers beautiful modern furniture. That's the only good thing that can be said about them. On every other front, VIG Furniture is by far and away the most unethical furniture company ever. To start, they require all merchandise be paid for via wire transfer. That means you have absolutely no financial recourse with them whatsoever if they make a mistake, and they make mistakes on a very regular basis. Getting any information from them once they have your money is worse than pulling teeth. They say orders ship in three days, but usually it's more like ten or fifteen. They say they'll e-mail tracking information, but they don't. And if the furniture arrives damaged or missing parts, you are completely and utterly screwed. VIG will take one of two tacts: If it's damaged, the freight company damaged it and that's your problem. If there are parts missing, they'll overnight them. Except by "overnight," they mean they will completely ignore you or simply lie to you until they decide to actually ship the parts. "Overnight" usually takes about three weeks of you constantly calling them, and them saying "it's shipped, but we can't find the tracking number." Andrew and Sabrina, in particular, are very well versed at lying and misleading you. Regardless of how bad they screw up they don't issue apologies or refunds. Instead you can expect lies, dismissal and disdain. So, if you like dealing with companies that say one thing and then do nothing, VIG Furniture is the place to go. Otherwise, steer clear. As cool as the products are, it's not worth risking it. They seriously have no problem cheating you… And you really have no recourse once they have your money.
 
 
 
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Additional Business Information
Hours   Phone   (323) 588-7434 Address   2140 East 51st Street
Vernon, CA 90058
Website   http://www.vigfurniture.com Email   info@vigfurniture.com
Contact   Irene Reznik Other  
 
 
 
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