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Benjamin H.'s review of
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LatinOFare
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Eros Tours & Travel, Inc.
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Complaint Posted
12/8/2012
Benjamin H.
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Trustlinker since 12/08/12
WARNING DO NOT BOOK WITH THIS COMPANY!!!!!!!
Their customer service is a joke and will not help in any way to resolve problems. Bought a ticket and when it went to the credit card website to confirm the page did not ever load. As soon as this happened I call customer service (50 wait time on an international call) to try to resolve the process and ensure I got my tickets at the price I reserved them at. They said everything was ok and just wait 24 hrs and they would send an email. I did what they said and checked back and nothing. So I called again the following day to see what was happening. Again this is the worst customer service ever, no help just told me that I would have to buy the tickets again and wanted to charge me more money for a similar flight because the ticket prices had gone up. They refused to listen or be any assistance in any way except to try to help book a more expensive flight. I wanted to know why they wouldn't help right after I called them explaining the problem when the tickets were the same price. What a worthless company.
Business's response - by David R.on 12/17/2012
Benjamin- We have followed up with you via email. Thank you- Ashleigh
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