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"Waste of time"
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I contacted this company on Mon. Feb. 25, 2013 out of Texas. I chose the text option because it was more convenient for me. The rep I chatted back and forth with was very helpful, I had issues with the title explained it and they said no problem that they would have a representative call me soon. A hour and a half later, no call, however a rep by the name of Gary shows up. Ok, fine. Via chat I was offered $500 after being completely honest about all the issues with the car but once here I was offered $300. I was fine with that wasn't looking to get a lot out of the car just wanted it gone. Then issues start arising with the title. All of which were addressed with the rep I chatted with previously that said it would be no problem after I confirmed with them 3x. So Gary, proceeds to call his manager several times to come up with a plan. His manager tells him to offer me 150 up front and 150 after they received the title, but I was told I needed to give them a power of attorney over the vehicle in order to go through with this arrangement. Also, if they didn't receive the title, I would not get the other half bc they would need it to apply for the title themselves to cover the costs. I expressed my disinterest in giving them any sort of power of attorney even if it was "just for the vehicle" and asked them if we could just wait until I have the title in hand so it would be easier for both parties and I wouldn't have to give them a POA. Gary, then proceeds to call his manager to ask her. Plain as day, I hear her ask him "how far of a drive is it?" He replies, "about an hour." Her response, "absolutely not, you are not driving back out there for that, it is a complete waste of time. You are not leaving there without the car TODAY." After they hung up, I asked for my personal information back and told him I would be pursuing other options, and I didn't appreciate his managers poor attitude and rude comments. He also refused to give me back the personal information he wrote down including the vin number and my drivers license info, which I didn't understand what he would need that for after I told him I was not going to sell my car to them. He then leaves and returns about 5 min. Later saying his other supervisor apologizes and is willing to give me 300 now and 300 after they receive the title for a total of 600. I explained, it wasn't about the money, had they been more geared toward providing satisfactory customer service it would not have been an issue and since I was a "waste of their time" I would be taking my business else where. Never have I heard of giving a POA to a complete stranger in the first place nor would I ever do that, and I felt as if I was getting ripped off anyway if they were willing to give me 600 after their initial offer of 300 to correct the customer service issue. No thanks. Also, did not understand why they couldn't wait for me to have the title in my hands if they have to drive out again to pick up the vehicle? Doesn't make sense to me, never will I give this customer my business nor will I ever recommend them to anyone that doesn't have the title in hand. Complete waste of MY time. In their defense, the reps they send to the house are very courteous, it's management that seems to have the customer service issues.
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