John R.'s review of WePay, Inc.

WePay, Inc.

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Customer Reviews & Ratings
Complaint Posted 4/4/2012
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Get Used to Seeing "Pending"
My big issue with WePay was all of my transactions go right to "pending" status. Now, as a merchant you might think this is simply the typical 2 to 3 business days it takes for transactions to process. Assuming this is the case is a huge mistake. WePay obvisously doesn't have the capital needed as a rather small start-up to handle the true risks associated with processing payments. Because of that, your money is held until everything is "verified." The real issue is not merchant verification, but the person or company paying needs to call WePay to confirm their payment. This is not noted anywhere under "pending" status, so as a merchant you have no clue as to why your payment has not been released. You'll have to call and speak with one of the "kids" they employ. Only then do they let you know that they "haven't been able to get a hold of your customer." Then it turns very embarrassing, as you (the merchant) needs to tell your client to "please get in touch with WePay so they can release the money." Of course, if you have professional clients, this is very odd and again, very embarrassing. Nice business theory - no real money to implement their strategy without angering both merchants and consumers. Look for them not to be around in the next few years.
 
 
 
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Additional Business Information
Hours   Phone   (855) 469-3729 Address   455B Portage Ave
Palo Alto, CA 94306-2213
Website   http://www.wepay.com Email   sophie@wepay.com
Contact   Bill Clerico Other  
 
 
 
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