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Bait and Switch
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I was also confident i had a good paypal alternative. prior to signing up with wepay, i called and asked about policy and procedure and was given a very simple explanation : I sign up, collect, and cash out.
The actual process however differed. My first wepay client gave me a payment, and it stayed on the "pending" status for two days. I called at the end of day two, with an inquiry why it was pending and trying to ask why. i could not connect, so i got on chat with customer support "C". C said he would send it to the verification team.
in the middle of day 3 the transaction was cancelled and my client was refunded without me even knowing about it. it was revealed to me in email. i then called and spoke with "A" who gave me lip service that sounded good but accomplished nothing, so i had to speak with her supervisor "S".
"S" sounded genuinely concerned, but pretty much said that there was a team which handled these account verifications, but they don't talk to customers. So whoever i needed to verify with was not available...
I recieved an email response saying i needed to give them detailed info on who i was, my business, and the work performed. Prior to this ordeal i would have considered it. I am a web developer who does web development. I even gave the url to "S" while on the phone.
I closed my wepay account, and i will not be recommending them. i don't like paypal, but i don't think wepay is a viable alternative.
Cash Money payment in hand y'all. Its the best solution, and unfortunately with these companies, it will inevitably be the only solution in due time.
I recommend paypal and wepay continue with the erroneous policies and procedures. it will bring the general public to their senses sooner rather than later.
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