lw's review of eSalon.com, LLC

eSalon.com, LLC

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Customer Reviews & Ratings
Complaint Posted 1/15/2014
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Dismissed
I used this product for several months in 2012 with good results. I had been going to a stylist and wanted to go back to convenience. After my order was confirmed, I decided to download a picture of myself on the site.(big mistake) I received the following
message: Based on your current photos, we would recommend going darker in order to even out your color. We would need to fill the length of your hair because it is bleached. We will need to formulate a dark blond demi permanent colorfill for you. If you would
prefer to color with permanent, we would recommend first having your color evened out in a salon. It may not completely cover gray hair since demi-permanent dye does not penetrate the hair cuticle the way permanent dyes do. (If gray hair coverage is a concern
for you, let us know and we'll formulate your next order with permanent hair color). After a colorfill, we recommend recoloring when you begin to see your color fading or within 3 weeks. Then if you'd prefer to switch to a permanent hair color you can let
us know with your next hair color order. After responding and assuring them that I was working with a stylist, but I would like to resume the scheduled order I received this message. While we don’t want to lose you as a client, we would rather not send you
an order than won’t deliver the results you’re expecting. After calling the company and telling them I had used the product for 6 months in the past, and that I was following up with a stylist with the recommendations. They asked what had I been doing since
I received my last order, and told me they would not send the product. I have been in business for many years. I called the company because I could not believe they would treat a customer this way. I thought they would value my input, instead I was dismissed.
 
 
 
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Additional Business Information
Hours   Customer Service is open Mon-Fri, 8am-6pm PST. Phone   (866) 550-2424 Address   1910 E. Maple Avenue
El Segundo, CA 90245
Website   http://www.esalon.com Email   help@esalon.com
Contact   Brenna Welch, Director Customer Service Other  
 
 
 
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